GSK
healthcare
EngagementOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Engagement Operations Specialist at GSK. Skills: Engagement Lifecycle Management, Compliance Management, Stakeholder Coordination, Process Improvement. Support end-to-end coordination of Medical Education programs. Manage and coordinate engagements through a compliance-driven process”
Industry & Context.
Basic analytical skills for budget tracking and data quality checks
What They're Looking For.
Must Have
Graduate or equivalent degree in life sciences, business, healthcare, or a related field or up to 2 years of relevant experience, communication and stakeholder management skills, High attention to detail and organizational abilities, Ability to manage multiple tasks and priorities in a fast-paced environment, Willingness to learn contract processes and regulatory/compliance requirements, Comfortable working with budgets, invoices, and basic financial reconciliation, Demonstrated integrity, confidentiality, and commitment to ethical standards, Basic analytical skills for budget tracking and data quality checks
Nice to Have
Exposure to pharmaceutical or healthcare operations, Experience working with systems such as Veeva and SAP FIORI, Bilingualism in written and spoken French
What You'll Do.
Support end-to-end coordination of Medical Education programs
Manage and coordinate engagements through a compliance-driven process
Prepare and distribute required documentation
Onboard new HCPs and HCOs into GSK systems
Manage payment processes
including purchase orders and invoices
Maintain documentation in accordance with compliance and retention standards
Contribute to process improvement and harmonization initiatives
Support onboarding activities for HCPs and HCOs
How You'll Work.
Team & Collaboration
Collaborate closely with internal and external stakeholders; Liaise with business owners and external stakeholders to finalize agreements; Serve as the central point of contact for internal and external stakeholders; Collaborate cross-functionally with internal stakeholders
Communication Scope
communication and stakeholder management skills
Full Job Description
Are you passionate about delivering seamless, compliant healthcare professional engagement experiences while supporting impactful medical education initiatives? GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on people’s health. Our strategy is to prevent and treat disease with specialty medicines, vaccines and general medicines. We combine the science of the immune system with advanced technologies, enhanced by targeted business development and world-class partnerships, to develop new medicines and vaccines that can help transform people’s lives. **Job Purpose** GSK is looking to hire an Engagement Operations Specialist to join our Customer Excellence Team. This role is hybrid, with an expectation to work from our Mississauga office 2–3 days per week, and reports directly to the Customer Excellence Director. The ideal candidate will reside in or near Mississauga, Ontario. As an Engagement Operations Specialist, you will be responsible for supporting the end-to-end coordination of Medical Education programs, Advisory Boards, Consultancies, and other learning opportunities involving external Healthcare Professionals (HCPs), Healthcare Organizations (HCOs), and external experts in alignment with GSK processes and policies. You will work closely with the sales team to onboard new HCPs and HCOs into GSK systems, ensuring a seamless and positive engagement experience. You will manage and coordinate each engagement through a compliance-driven process, including preparing and distributing all required documentation such as contracts, Conflict of Interest (COI), Transfer of Value (TOV), and banking forms necessary for execution. Your ability to demonstrate strong organizational skills, customer focus, collaboration, and attention to detail will be critical to success. You will collaborate close
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