GSK
healthcare
EngagementOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Engagement Operations Specialist at GSK. Skills: process management, cross-functional coordination, vendor/stakeholder management. Support end-to-end coordination of Medical Education programs. Manage and coordinate each engagement through a compliance-driven process”
Industry & Context.
Basic analytical skills for budget tracking and data quality checks
What They're Looking For.
Must Have
Graduate or equivalent degree in life sciences, business, healthcare, or a related field or up to 2 years of relevant experience, communication and stakeholder management skills, High attention to detail and organizational abilities, Ability to manage multiple tasks and priorities in a fast-paced environment, Willingness to learn contract processes and regulatory/compliance requirements, Comfortable working with budgets, invoices, and basic financial reconciliation, Demonstrated integrity, confidentiality, and commitment to ethical standards, Basic analytical skills for budget tracking and data quality checks, Bilingualism in written and spoken English and French is required
Nice to Have
Exposure to pharmaceutical or healthcare operations, Experience working with systems such as Veeva and SAP FIORI
What You'll Do.
Support end-to-end coordination of Medical Education programs
Manage and coordinate each engagement through a compliance-driven process
Prepare and distribute all required documentation
Onboard new HCPs and HCOs into GSK systems
Act as the single point of contact for External Experts
Draft and manage contracts using approved templates
Support the business with budget estimates
Serve as the central point of contact for internal and external stakeholders
Initiate and manage payment processes
Maintain documentation in accordance with compliance and retention standards
Contribute to process improvement and harmonization initiatives
Support onboarding activities for HCPs and HCOs within GSK systems
Collaborate cross-functionally with internal stakeholders
How You'll Work.
Team & Collaboration
Collaborate closely with internal and external stakeholders; Collaborate cross-functionally with internal stakeholders
Communication Scope
communication and stakeholder management skills; Bilingualism in written and spoken English and French is required
Full Job Description
Are you passionate about delivering seamless, compliant healthcare professional engagement experiences while supporting impactful medical education initiatives? GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on people’s health. Our strategy is to prevent and treat disease with specialty medicines, vaccines and general medicines. We combine the science of the immune system with advanced technologies, enhanced by targeted business development and world-class partnerships, to develop new medicines and vaccines that can help transform people’s lives. **Job Purpose** GSK is looking to hire an Engagement Operations Specialist to join our Customer Excellence Team. This role is remote, and reports directly to the Customer Excellence Director. The ideal candidate will reside in or near Ottawa, Ontario. As an Engagement Operations Specialist, you will be responsible for supporting the end-to-end coordination of Medical Education programs, Advisory Boards, Consultancies, and other learning opportunities involving external Healthcare Professionals (HCPs), Healthcare Organizations (HCOs), and external experts in alignment with GSK processes and policies. You will work closely with the sales team to onboard new HCPs and HCOs into GSK systems, ensuring a seamless and positive engagement experience. You will manage and coordinate each engagement through a compliance-driven process, including preparing and distributing all required documentation such as contracts, Conflict of Interest (COI), Transfer of Value (TOV), and banking forms necessary for execution. Your ability to demonstrate strong organizational skills, customer focus, collaboration, and attention to detail will be critical to success. You will collaborate closely with internal and external stakeholders to support compliant, efficient, and
Applying for this Engagement Operations Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about GSK?
Real rants from real employees. Read before you apply.