APPLY
Marketing Services
EngagementManager-Technical
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Engagement Manager - Technical at APPLY. Skills: Client management, Project management, MarTech implementation, Data architecture. Serve as primary client contact. Ensure deliverables align to goals”
What You'll Achieve.
Deliver integrated MarTech programs; Drive measurable impact; Ensure on-time delivery of assets; Improve campaign performance
Industry & Context.
Risk identification; Roadblock identification; Resolution planning; Testing; Insights; Optimization
What They're Looking For.
Must Have
3–5 years client management, 3–5 years account management, 3–5 years project management, Marketing agency digital environment experience, Client account management experience, Complex marketing initiatives experience, Multiple projects management, Multiple workstreams management, Marketing Automation platforms knowledge, CDP or data integration tools knowledge, Audience segmentation understanding, Personalization understanding, A/B testing understanding, Campaign performance analysis understanding, Communication client-facing skills, Highly organized, Adaptable, Proactive, Technically complex projects management, MarTech implementations experience, MarTech integrations experience, MarTech data architecture experience, Technical conversations comfort, Translate technical concepts
Nice to Have
Superior written skills, Excellent organization, Excellent communication etiquette, Excellent email etiquette, Project management tools experience, Cross-functional teams experience, Multiple stakeholders experience, Balance multiple priorities, Maintain quality, Meet deadlines, Manage competing priorities, MarTech tools familiarity, Technical discovery sessions comfort, Read integration specs comfort, Ask right questions comfort, Marketing strategy background, Technical project delivery background, Technical PM background, Marketing operations lead background
What You'll Do.
Serve as primary client contact
Ensure deliverables align to goals
Ensure deliverables align to KPIs
Execute deliverables on time
Execute deliverables at high quality
Translate client goals into objectives
Translate client goals into roadmaps
Translate client goals into deliverables
Lead cross-functional teams
Deliver integrated MarTech programs
Drive measurable impact
Oversee project execution
Ensure timeline clarity
Ensure priority clarity
Ensure dependency clarity
Track work in project management tools
Ensure appropriate resourcing
Ensure balanced workloads
Ensure on-time delivery of assets
Maintain visibility into team capacity
Maintain visibility into team allocation
Assign work based on availability
Assign work based on skillset
Assign work based on priority
Proactively drive resolution plans
Monitor account health
Ensure work aligns with scope
Ensure work aligns with timelines
Ensure work aligns with expectations
Support budget awareness
Ensure efficient delivery
Align work to agreed scope
Flag potential over-servicing
Flag misaligned effort
Improve campaign performance
Manage technically complex engagements
Coordinate CDP implementations
Coordinate mobile SDK setups
Coordinate MarTech data architecture projects
Ensure successful delivery
Partner on projects requiring technical expertise
Ensure seamless coordination
Ensure consistent client communication
Translate technical requirements
Translate implementation details
Create client-facing documentation
Create status communications
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Solutions Architects; Technical Consulting team; Engineers
Communication Scope
Client-facing; Strategic discussions; Technical conversations; Client communication; Status communications
Process & Methodology
Project management, Workstream management, Scope clarity, Timeline clarity, Priority clarity, Dependency clarity, Project tracking, Roadmap planning
Full Job Description
## Description ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com. ## Responsibilities Serve as the primary point of contact for clients, ensuring all deliverables are aligned to business goals, KPIs, and executed on time and at high quality. Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables. Lead cross-functional teams (developers, strategists, designers, and QA) to deliver integrated MarTech programs that drive measurable impact. Oversee project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies. Track all work in project management tools, and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets. Maintain visibility into team capacity and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and priority. Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams. Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations. Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort. Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization. Manage technically complex engagements such as CDP implementations (e.g., Segment, Hightouch), mobile SDK setups (e.g., Braze), a
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