Legora

SaaS

EngagementManager,MidMarket

$160–185k San Francisco, California, United States FULL TIME
The Brief

“Engagement Manager, Mid Market at Legora. Skills: Customer Success, Client Relationship Management, Account Growth. Own end-to-end client journey. Build tailored success plans”

What You'll Achieve.

Drive measurable adoption; Drive measurable retention; Protect and grow accounts; Protect retention; Grow your accounts

Industry & Context.

SaaS
Problems you'll solve

Independent judgment

Eligibility Requirements

In-office 5 days per week

What They're Looking For.

Must Have

5+ years in management consulting, 5+ years client advisory, 5+ years B2B SaaS, 5+ years legal field, Track record driving adoption, Track record driving retention, Track record driving expansion, Stakeholder instincts and EQ, Fluent with AI, Data instincts, Metrics-driven read on customer health, Clear, confident communication

Nice to Have

Exposure to legal teams, Exposure to regulated industries, Exposure to legal tech, Curiosity to learn complex environments

What You'll Do.

Own end-to-end client journey

Build tailored success plans

Drive adoption through enablement

Partner with Legal Engineering

Identify growth opportunities

Lead commercial conversations

Monitor health metrics

Spot disengagement early

Automate own workflows

Adapt to client context

Mentor Engagement Associates

Turn client feedback into insight

How You'll Work.

Team & Collaboration

Partner with Legal Engineering; Partner with Product; Work with legal teams; Work with corporate teams; Engage at all levels; Engage senior leaders; Engage hands-on teams; Build playbooks together; Fast-scaling team

Communication Scope

Confident communication

Free ATS check

Applying for this Engagement Manager, Mid Market role?

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