Workday

AI platform for managing people, money, and agents

EngagementManager

$138–138k New York, New York, United States FULL TIME Remote Friendly
The Brief

“Engagement Manager at Workday. Skills: Customer engagement, Value realization, Project delivery. Own end-to-end customer engagements. Serve as engagement owner for accounts”

What You'll Achieve.

Drive long-term value realization; Deliver projects on time; Deliver projects within scope; Deliver projects within budget; Increase value customers realize

Industry & Context.

AI platform for managing people, money, and agents
Problems you'll solve

Problem solve

Eligibility Requirements

50% of time in office or field

What They're Looking For.

Must Have

Senior owner of strategic customer engagements, Lead complex, multi-phase implementations, Drive long-term value realization, Primary point of accountability for engagement success, Orchestrate cross-functional teams, Engage with senior customer stakeholders, Combine project management discipline, Combine consultative mindset, Combine commercial awareness, Deliver projects on time, Deliver projects within scope, Deliver projects within budget, Uncover opportunities to deepen partnership, Uncover opportunities to expand partnership, Spend at least half (50%) of our time each quarter in the office or in the field

Nice to Have

Experience with global customers

What You'll Do.

Own end-to-end customer engagements

Serve as engagement owner for accounts

Accountable for successful implementation

Accountable for ongoing value realization

Lead complex deployments

Plan project timelines

Manage project timelines

Manage project dependencies

Ensure delivery within budget

Ensure delivery within scope

Coordinate internal Sana resources

Coordinate external partners

Build trusted advisor relationships

Maintain trusted advisor relationships

Facilitate steering committees

Facilitate executive readouts

Articulate business impact

Align Sana capabilities

Define success metrics

Track success metrics

Report on success metrics

Ensure change readiness

Drive continuous improvement

Identify optimisation opportunities

Identify expansion opportunities

Translate business requirements

Advise customers on best practices

Challenge customer requirements

Refine customer requirements

Work effectively with Sales

Scope new engagements

Ensure smooth transition

Manage third-party partners

Provide structured feedback

How You'll Work.

Team & Collaboration

Cross-functional teams; Senior customer stakeholders; Internal Sana resources; External partners; Sales team; Third-party partners; Vendors

Communication Scope

Executive readouts

Process & Methodology

Project management discipline, Program management discipline

Free ATS check

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