Workday
AI platform for managing people, money, and agents
EngagementManager
“Engagement Manager at Workday. Skills: Customer engagement, Value realization, Project delivery. Own end-to-end customer engagements. Serve as engagement owner for accounts”
What You'll Achieve.
Drive long-term value realization; Deliver projects on time; Deliver projects within scope; Deliver projects within budget; Increase value customers realize
Industry & Context.
Problem solve
50% of time in office or field
What They're Looking For.
Must Have
Senior owner of strategic customer engagements, Lead complex, multi-phase implementations, Drive long-term value realization, Primary point of accountability for engagement success, Orchestrate cross-functional teams, Engage with senior customer stakeholders, Combine project management discipline, Combine consultative mindset, Combine commercial awareness, Deliver projects on time, Deliver projects within scope, Deliver projects within budget, Uncover opportunities to deepen partnership, Uncover opportunities to expand partnership, Spend at least half (50%) of our time each quarter in the office or in the field
Nice to Have
Experience with global customers
What You'll Do.
Own end-to-end customer engagements
Serve as engagement owner for accounts
Accountable for successful implementation
Accountable for ongoing value realization
Lead complex deployments
Plan project timelines
Manage project timelines
Manage project dependencies
Ensure delivery within budget
Ensure delivery within scope
Coordinate internal Sana resources
Coordinate external partners
Build trusted advisor relationships
Maintain trusted advisor relationships
Facilitate steering committees
Facilitate executive readouts
Articulate business impact
Align Sana capabilities
Define success metrics
Track success metrics
Report on success metrics
Ensure change readiness
Drive continuous improvement
Identify optimisation opportunities
Identify expansion opportunities
Translate business requirements
Advise customers on best practices
Challenge customer requirements
Refine customer requirements
Work effectively with Sales
Scope new engagements
Ensure smooth transition
Manage third-party partners
Provide structured feedback
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior customer stakeholders; Internal Sana resources; External partners; Sales team; Third-party partners; Vendors
Communication Scope
Executive readouts
Process & Methodology
Project management discipline, Program management discipline
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