MaintainX
SaaS
EngagementManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Engagement Manager at MaintainX. Skills: client onboarding, expectation management, stakeholder alignment. partner with the sales team during the presales process to represent MaintainX’s professional services organization and explain our client onboarding methodology. participate in customer discovery sessions to understand business needs and use that knowledge to propose clear, achievable implementation plans”
What You'll Achieve.
clients fully understand what to expect from our implementation and onboarding process; setting the foundation for a successful partnership; clearly communicating MaintainX’s approach, methodologies, and timelines; instilling confidence in the quality and reliability of our services; expectations are aligned; risks are mitigated early; customers experience a smooth, transparent journey from contract to go-live; clients navigate each step of onboarding with confidence and clarity; creating a positive, predictable experience that builds trust; positions MaintainX as a long-term strategic partner; clients understand and embrace the onboarding process; accurately expectations are managed; customers move through implementation toward successful adoption
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in professional services, consulting, or client-facing implementation roles within SaaS or technology industries, Proven ability to communicate complex technical or process concepts clearly and effectively to executive and operational audiences, Demonstrated experience managing client expectations and aligning multiple stakeholders, Familiarity with project management methodologies and delivery frameworks
Nice to Have
Experience in manufacturing, maintenance, or industrial technology environments, Knowledge of Industry 4.0 principles and their application in maintenance engineering, smart manufacturing, or digital transformation initiatives, MBA or PMP certification
What You'll Do.
partner with the sales team during the presales process to represent MaintainX’s professional services organization and explain our client onboarding methodology
participate in customer discovery sessions to understand business needs and use that knowledge to propose clear
achievable implementation plans
lead the transition from sales to implementation — ensuring that all stakeholders understand project scope
serve as a trusted advisor and single point of accountability during this critical period
monitor delivery progress
facilitate communication between MaintainX teams and the customer
proactively manages any changes or challenges that may arise
How You'll Work.
Team & Collaboration
partners with the sales team; facilitates communication between MaintainX teams and the customer
Communication Scope
communicate complex technical or process concepts clearly and effectively to executive and operational audiences
Process & Methodology
project management methodologies, delivery frameworks
Full Job Description
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We’re growing fast and hiring the talent to match, with open roles for Implementation Consultants and Analysts in Montreal and Toronto, Canada, or Raleigh, North Carolina The Engagement Manager serves as the primary bridge between MaintainX’s sales and delivery teams, ensuring that enterprise clients fully understand what to expect from our implementation and onboarding process. This role is critical in setting the foundation for a successful partnership by clearly communicating MaintainX’s approach, methodologies, and timelines while instilling confidence in the quality and reliability of our services. From the first client interaction through project completion, the Engagement Manager ensures that expectations are aligned, risks are mitigated early, and customers experience a smooth, transparent journey from contract to go-live. What you'll do: The Engagement Manager partners with the sales team during the presales process to represent MaintainX’s professional services organization and explain our client onboarding methodology. They participate in customer discovery sessions to understand business needs and use that knowledge to propose clear, achievable implementation plans that demonstrate MaintainX’s structured approach to success. Once a customer commits to moving forward, the Engagement Manager leads the transition from sales to implementation — ensuring that all stakeholders understand project scope, timelines, responsibilities, and deliverables. They serve as a trusted advisor and single point of accountability during this critical period, helping cl
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