Legora
SaaS
EngagementManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Engagement Manager at Legora. Skills: Customer journey ownership, Client relationship management, Commercial opportunity identification, Strategic advisory. Own customer journey. Lead onboarding”
What You'll Achieve.
Customer retention; Customer expansion; Customer satisfaction; Value realization
Industry & Context.
What They're Looking For.
Must Have
5–7 years experience, B2B SaaS environment experience, Professional services experience, Consulting context experience, Customer retention track record, Customer expansion track record, Customer satisfaction track record, Hunter mentality, Project management experience, Onboarding experience, Excellent written communication, Excellent verbal communication, Excellent interpersonal communication, High EQ, Commercial instinct, Comfortable with metrics, Driven by data, Driven by customer health, Driven by outcomes
Nice to Have
Experience with legal industry, Experience with compliance industry, Experience with regulated industries, Experience with complex industries, Learning as you go
What You'll Do.
Drive product adoption
Act as strategic advisor
Understand client goals
Uncover new use cases
Help teams realize value
Identify expansion opportunities
Own commercial negotiation
Take responsibility for renewals
Take responsibility for upsells
Monitor customer health metrics
Collaborate with Product
Collaborate with Engineering
Collaborate with Marketing
Translate client feedback
Build engagement playbook
Refine engagement playbook
How You'll Work.
Team & Collaboration
Product team; Engineering team; Marketing team
Communication Scope
Written communication; Verbal communication; Interpersonal communication; High-level conversations; Hands-on teams
Process & Methodology
Project management, Onboarding
Full Job Description
ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What you’ll do You’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will: - Own the customer journey for a growing book of highly intellectual clients - leading law firms and legal teams across the Iberian region and LATAM. - Lead onboarding and implementation, ensuring clients are set up for success from day one. - Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans. - Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value. - Identify exp
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