Legora
Legal Tech
EngagementManager
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“Engagement Manager at Legora. Skills: Customer Relationship Management, Client Advisory, Project Management, Stakeholder Management. Serve as face of Legora for law firms. Own relationships from onboarding through renewal”
What You'll Achieve.
measurable customer outcomes; drive sustained product adoption; proactively mitigate churn risk; drive retention; shape our roadmap, messaging, and go-to-market strategy
Industry & Context.
in-office 5 days per week
What They're Looking For.
Must Have
5+ years in a management consulting or similar client advisory role, a customer-facing role in B2B SaaS, within the Legal field (Innovation, Knowledge Management, Associate), Proven track record of driving customer retention, satisfaction, and expansion, Exceptional change management skills, project management skills, stakeholder management skills, High EQ, commercial instinct, Excellent communication skills: written, verbal, and interpersonal, Comfortable with metrics, driven by data, customer health, and outcomes over process
Nice to Have
Exposure to legal tech, legal operations, regulated industries, ability to learn complex environments quickly
What You'll Do.
Serve as face of Legora for law firms
Own relationships from onboarding through renewal
Lead complex rollouts with Legal Engineers
Drive sustained product adoption
Act as trusted strategic advisor
Align Legora to client goals
Uncover new use cases
Identify commercial opportunities
Monitor customer health using metrics
Proactively mitigate churn risk
Collaborate closely with Product
Translate client feedback into actionable insights
operationalize Customer Success playbook
How You'll Work.
Team & Collaboration
Close partnership with Legal Engineers; Partnering cross-functionally to close renewals and expansion; Collaborate closely with Product, Engineering, Legal Engineering, and Marketing; Partner with teams and clients across Europe, APAC, and North America; In-person environment: Chicago office designed for ambitious builders
Communication Scope
Excellent communication skills: written, verbal, and interpersonal; manage high-level conversations with legal leaders; roll up your sleeves with hands-on teams
Process & Methodology
Exceptional project management skills, Lead complex rollouts, Design, refine, and operationalize Legora’s Customer Success playbook
Full Job Description
ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What You’ll Do - Serve as the face of Legora for a portfolio of law firms and/or in-house legal teams post-sale, owning relationships from onboarding through adoption, expansion, and renewal. - Lead complex rollouts in close partnership with Legal Engineers, establishing a strong foundation for long-term adoption and measurable customer outcomes from day one. - Drive sustained product adoption through structured enablement programs, tailored success plans, regular engagement, and proactive usage optimization. - Act as a trusted strategic advisor to legal and operational leaders, aligning Legora to client goals, uncovering new use cases, and helping teams re-imagine
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