AiDASH, Inc.
Technology
EngagementManager
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“Engagement Manager at AiDASH, Inc.. Skills: Customer Success, Account management, Solution consulting, Enterprise customer engagements. Understand business challenges. Define success metrics”
What You'll Achieve.
Ensure successful platform adoption; Drive measurable outcomes; Build long-term trust; Turn customers into advocates; Reduce costs; Improve reliability; Lower liability
Industry & Context.
Problem-solving; Navigate ambiguity
What They're Looking For.
Must Have
5+ years experience, MBA from Tier college, Experience leading enterprise customer engagements, Experience driving cross-functional project delivery, Ability to work with business and technical teams, Exposure to SaaS implementations, Exposure to analytics consulting, Exposure to digital transformation, Exposure to AI/ML solutions, Exposure to data-driven technology products, Excellent stakeholder management skills, Excellent communication skills, Problem-solving mindset, Ability to navigate ambiguity, Ability to drive ownership, Ability to execute independently, Comfortable working in fast-paced environments
Nice to Have
Prior experience working in consulting firms, Prior experience managing enterprise clients
What You'll Do.
Understand business challenges
Define success metrics
Drive long-term strategic value
Lead customer engagements
Act as bridge between customers and internal teams
Manage stakeholder communication
Manage delivery milestones
Translate datasets into recommendations
Translate technical insights into outcomes
Guide customers through transformation initiatives
Guide customers through implementation initiatives
Build executive-level relationships
Become trusted advisor
Identify opportunities for solutions
Bring customer feedback into product ecosystem
Bring implementation learnings into product ecosystem
Mentor junior team members
Support junior team members
Build execution discipline
Build customer-centric thinking
How You'll Work.
Team & Collaboration
Cross-functional internal teams; Product teams; Engineering teams; Data Operations teams; Data Science teams; Customer Success teams
Communication Scope
Executive presentations; Stakeholder communication
Process & Methodology
Program management, Project delivery
Full Job Description
About AiDASH AiDASH is an enterprise AI company and the leading provider of vegetation risk intelligence for electric utilities. Powered by proprietary VegetationAI™ technology, AiDASH delivers a unified remote grid inspection and monitoring platform that uses a SatelliteFirst approach to identify and address vegetation and other threats to the grid. With a prevention-first strategy to mitigate wildfire risk and minimize storm impacts, AiDASH helps more than 140 utilities reduce costs, improve reliability, and lower liability across their networks. AiDASH exists to safeguard critical utility infrastructure and secure the future of humanAIty™. Learn more at www.aidash.com. We are a Series C growth company backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others. We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.” We are also proud to be one of the few software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. Deloitte Technology Fast 500™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024. Join us in Securing Tomorrow! The Role The Customer Success team at AiDASH is the bridge between our technology and the real-world outcomes our customers depend on. We work directly with utilities, transportation agencies, and infrastructure operators across the globe to ensure they unlock the full value of our AI-powered platform from onboarding through long-term partnerships. As an Engagement Manager, you will own the post-sales relationship for a portfolio of enterprise customers. You will be their strategic advisor, ensuring successful platform adoption, driving measurable outcomes, and building the long-term trust that turns customers into advocates. This role sits at the intersection of customer success, account manageme
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