Wellhub
Workplace Wellness
EngagementExpert
“Engagement Expert at Wellhub. Skills: scalable methods to operate customer engagement and conversion for small and medium-sized enterprises (SMB), communication and engagement plans to maximize employee adoption, recovery actions for clients who are not meeting engagement goals, mitigate potential challenges or low engagement, 30-day results presentation process, key launch activities. Enhance and implement scalable methods to operate customer engagement and conversion for small and medium-sized”
What You'll Achieve.
Monitor key performance indicators (KPIs) to track progress and identify areas for improvement; ensuring engagement throughout the customer journey at Wellhub, within our small and medium-sized enterprise - SMB segment; creating and implementing scalable strategies to drive efficient onboarding and engagement processes; shaping the experience of our SMB clients and their employees with Wellhub, ensuring long-term success through scalable initiatives
Industry & Context.
Strongly analytical and data-driven profile, with a proven ability to monitor, interpret, and make decisions based on data; Proactive and solution-oriented approach with a mindset geared towards scalable and automated solutions
Based in São Paulo and open to going to the office once a week
What They're Looking For.
Must Have
3 to 5 years of proven experience in project management, customer journey design, CRM automation, or related areas, Experience in developing and executing scalable communication and engagement plans, Must be a CRM expert, project management skills, with the ability to manage multiple projects simultaneously and effectively, Strongly analytical and data-driven profile, with a proven ability to monitor, interpret, and make decisions based on data, Prior experience in CRM automation and data-driven analysis are mandatory requirements, Advanced English is mandatory
Nice to Have
experience with Looker is a plus
What You'll Do.
Enhance and implement scalable methods to operate customer engagement and conversion for small and medium-sized enterprises (SMB)
Develop and execute comprehensive communication and engagement plans to maximize employee adoption of Wellhub at client companies
focusing on scalability
Improve recovery actions for clients who are not meeting engagement goals
Establish scalable plans to address and mitigate potential challenges or low engagement
Develop and scale the 30-day results presentation process
Oversee and execute key launch activities in a scalable manner
How You'll Work.
Team & Collaboration
Collaborate with onboarding and client success teams and other relevant teams to optimize processes
Communication Scope
Excellent communication, presentation, and interpersonal skills
Process & Methodology
project management skills, with the ability to manage multiple projects simultaneously and effectively, Acting as a PMO for SMB clients, leading the engagement process, creating communication plans
Applying for this Engagement Expert role?
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