TTEC Digital
Delivery
EngagementDirectorMicrosoftAzure
“Engagement Director - Microsoft Azure at TTEC Digital. Skills: Microsoft Azure, Engagement Management, enterprise delivery, program management, client relationships, data transformation, cloud transformation. Driving Business Success. Engagement Management”
What You'll Achieve.
Driving Business Success; contributing to additional business within the portfolio; driving work cohesion; driving and executing on tangible metrics around offshore contribution to business; Meets/exceeds billable expectation; ensuring delivery against the company budget; ensuring both Client and Project Success; Drives Customer Satisfaction & Reference-ability
Industry & Context.
analyzing the issues; doing root cause analysis
Employee is required to travel to business and customer locations, locally and/or nationally, up to 30%
What They're Looking For.
Must Have
10+ years of enterprise delivery experience, including experience of leading or managing large programs ($3M+, 12-15 months+ duration, 15+ team members), preferably with Microsoft tools, 5+ years of engagement management experience, 8+ years of software implementation with data transformation, data warehousing experience, preferably in a consulting/professional services environment, 8+ years of software implementation experience leading enterprise application modernization, cloud-native development, API/integration programs, and digital platform initiatives, preferably in a consulting/professional services environment, 8+ years of infrastructure and cloud transformation delivery experience, including Azure migrations, landing zone implementations, hybrid networking, identity/security programs, and operational modernization, preferably in a consulting/professional services environment
Nice to Have
Any past client-partner, sales portfolio, or account management experience is a bonus, Advanced proficiency and/or certification on Project Management and different Project Management styles like Agile, Scrum, Waterfall, Hybrid etc. , is preferred, Global experience preferred
What You'll Do.
Driving Business Success
Engagement Management
cross-sell and up-sell opportunities
Executive Sponsor on multiple projects and programs
strategic initiatives
and leads Enterprise Projects & Programs across complex
large transformation engagements
North America (NA) and Global Delivery Center (Nearshore / Offshore) collaboration
driving and executing on tangible metrics around offshore contribution to business
Meets/exceeds billable expectation
Owns Profit/Loss across a portfolio of projects
and guides end-to-end successful delivery of multiple parallel programs
detailed delivery reviews
mentoring and guidance across multiple programs
and solving customer escalations
Drives Customer Satisfaction & Reference-ability
Leadership and Collaboration
fostering a culture of accountability
professional development
Provides thought leadership
and consulting and delivery industry best practices
Project Supervisory Responsibilities
and drive accountability of all resources across multiple projects and programs
How You'll Work.
Team & Collaboration
Collaboration with the VP of Consulting & Delivery and VP of PMO to implement strategic process improvement initiatives; Collaborates with Capability Directors and Managers, PMO on staffing projects effectively, resource management and feedback, bookings, hiring plans, and skills development; Collaborates with Sales and PSAs on SOWs, estimation reviews, and approvals, best practices in sales/delivery collaboration, and process improvements in sales/delivery collaboration; Responsible for North America (NA) and Global Delivery Center (Nearshore / Offshore) collaboration
Communication Scope
bridging gaps
Process & Methodology
Project Management, Agile, Scrum, Waterfall, Hybrid, program management, engagement management, scope management, budget management, timeline management
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