Wiser Solutions
SaaS
EngagementCoordinator
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“Engagement Coordinator at Wiser Solutions. Skills: project management, customer support, technical documentation, analytical skills, communication skills. Define, lead and run implementations for the North America region. Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders. Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped busines”
What You'll Achieve.
Helps deliver value to our customers through excellent project management and customer support skills.
Industry & Context.
proactive problem-solver; analytical skills; technical troubleshooting skills
This role can be performed fully remote from anywhere in Canada.
What They're Looking For.
Must Have
2-3+ years of technical project management or similar experience. Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations. Self-starter with ability to effectively to manage time, work independently, and cope with ambiguity. Ability to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support. Proficiency in project management tools such as JIRA, Confluence, Monday. com, Salesforce. com, Lucidchart/Visio or similar Project Management tools. customer orientation – Passion for customer/user experience. Excellent problem solving, analytical and technical troubleshooting skills. Be meticulous and highly attentive to details.
Nice to Have
Bachelor's degree in a technical domain preferred
What You'll Do.
Define, lead and run implementations for the North America region.
Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders.
Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements.
Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM.
Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately.
Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser.
How You'll Work.
Team & Collaboration
Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support.
Communication Scope
customer-facing abilities; executive presentations; proposal writing; demo delivery; copywriting
Process & Methodology
technical project management, project management tools
Full Job Description
Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally. Location : This role can be performed fully remote from anywhere in Canada. The Engagement Manager is well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities. You actively seek out new ways to learn and are a proactive problem-solver. The Engagement Manager helps deliver value to our customers through excellent project management and customer support skills. Essential Functions: * Define, lead and run implementations for the North America region * Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders * Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements * Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM * Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately * Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser. * Proven track record in customer support, communications and/or technical documentation * Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology. * Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support. ## Qualifications * 2-3+ years of technical project management or similar experience * Consistent tra
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