EngagementCoordinator

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally. Location : This role can be performed fully remote from anywhere in Canada. The Engagement Manager is well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities. You actively seek out new ways to learn and are a proactive problem-solver. The Engagement Manager helps deliver value to our customers through excellent project management and customer support skills. Essential Functions: * Define, lead and run implementations for the North America region * Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders * Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements * Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM * Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately * Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser. * Proven track record in customer support, communications and/or technical documentation * Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology. * Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support. ## Qualifications * 2-3+ years of technical project management or similar experience * Consistent tra