Wiser Solutions
Computer Software
EngagementCoordinator
“Engagement Coordinator at Wiser Solutions. Skills: project management, customer support, analytical skills, technical troubleshooting skills. Define, lead and run implementations for the North America region. Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders”
What You'll Achieve.
deliver value to our customers; ensure accountability and successful engagements according to the scoped business and contractual requirements; ensure highest data quality and issues are addressed appropriately; solve real problems with data and technology
Industry & Context.
proactive problem-solver; problem solving; analytical skills; technical troubleshooting skills
What They're Looking For.
Must Have
2-3+ years of technical project management or similar experience, Proven track record in customer support, communications and/or technical documentation, Ability to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support, customer orientation – Passion for customer/user experience, Excellent problem solving, analytical and technical troubleshooting skills, Be meticulous and highly attentive to details
Nice to Have
Bachelor's degree in a technical domain preferred
What You'll Do.
lead and run implementations for the North America region
Meet project objectives and timelines
identify and address dependencies across cross-functional teams and business stakeholders
Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements
Attend weeklyi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM
Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately
Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser.
How You'll Work.
Team & Collaboration
address dependencies across cross-functional teams and business stakeholders; acting as a technical resource for those customers and the CSM; Work closely with the CSM and customers
Communication Scope
communication skills; customer-facing abilities; communications
Process & Methodology
project management, technical project management, project objectives, project implementations
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