HomeGoods
EngagementCoordinator
“Engagement Coordinator at HomeGoods. Skills: Customer experience, Customer loyalty, Team training and mentoring, Adherence to company policy and procedures. Promote a “Highly Satisfied” customer experience. Drive customer loyalty through programs and initiatives”
What You'll Achieve.
Promote a “Highly-Satisfied” customer experience; Drive customer loyalty; Achieve team and individual results
Industry & Context.
Addresses customer concerns and issues promptly
Able to lift heavy merchandise with/without reasonable accommodations
What They're Looking For.
Must Have
Available to work flexible schedule including evenings and weekends, Able to work as a team member, Able to lift heavy merchandise with/without reasonable accommodations, Able to train and provide direction to others, Able to run a register/handle money, Must be able to handle confidential information with discretion
Nice to Have
Experience as a coordinator or previous retail/supervisory experience preferred
What You'll Do.
Promote a “Highly Satisfied” customer experience
Drive customer loyalty through programs and initiatives
Address customer concerns and issues promptly
Update Associates on current customer experience feedback
and company initiatives
Train and mentor all Associates on Policies and Procedures
Provide recognition and constructive feedback on cashier performance
Maintain and monitor cash controls including change fund
Adhere to all labor laws and meal and break period policies
Assign registers and coordinate breaks to ensure optimized coverage at frontline and sales floor
Audit and approve paperwork
and organizational standards throughout the frontline
Monitor all frontline equipment
communicating issues to management
Execute and adhere to Company directives
Maintain and uphold merchandising standards within the queue-line
Adhere to all operational
and loss prevention policies and procedures
Ensure proper and timely handling of damages and Mark out of Stock
Promote a safe environment
reporting any type of safety hazard in the store
How You'll Work.
Team & Collaboration
Helps develop high-performing teams through training and mentoring of Associates; Promotes a culture where everyone feels welcomed, valued, and engaged; Able to work as a team member; Able to train and provide direction to others
Communication Scope
Excellent interpersonal skills
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