Crossover Health
Healthcare
EngagementCoordinator
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“Engagement Coordinator at Crossover Health. Skills: Event Coordination, Client Engagement, Member Outreach, Logistics Management. Plan, coordinate, and oversee logistics for client and member events, including webinars, health fairs, open enrollment fairs, and clinical events. Manage event communications, tracking, and preparation of marketing or educational materials”
What You'll Achieve.
Ensuring alignment with client objectives and successful outcomes
Industry & Context.
Independently resolving issues
Ability to travel independently up to 75% of the time, Physically able to lift up to 50 lbs, Requires standing, walking and sitting for extended periods of time, Requires corrected vision, hearing and speech within normal ranges
What They're Looking For.
Must Have
1 + years of professional experience in roles such as event coordination, community outreach, administrative support, or customer service, ideally with direct client or member interaction, Demonstrates interpersonal skills and the ability to engage confidently with clients, members, and cross-functional partners, Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, changing environment, Proficiency in Google Workspace, Ability to work independently and manage shifting priorities in a fast-paced environment, Willingness to learn health and insurance concepts, written and verbal communication skills
Nice to Have
Prior experience supporting onsite events, outreach campaigns, or marketing activations where logistics, client interaction, and follow-through were key to success, Comfort with client-facing responsibilities, such as presenting information, answering questions, or supporting adoption of services, Experience working in a high-travel or event-heavy role is a plus, Exposure to healthcare, wellness, or benefits-related fields
What You'll Do.
and oversee logistics for client and member events
open enrollment fairs
Manage event communications
and preparation of marketing or educational materials
Serve as the onsite engagement lead
guiding members through registration
while independently resolving issues and representing Crossover Health as the primary client-facing resource
Coordinate and manage engagement calendars
ensuring proactive alignment of activities across clients and events
and exercising judgment in prioritization and resource allocation
Support outbound engagement efforts including proactive outreach
and other member outreach efforts as assigned
Assist in internal documentation
stakeholder communications
and basic reporting from events
How You'll Work.
Team & Collaboration
Engage confidently with cross-functional partners; Assist in stakeholder communications
Communication Scope
written and verbal communication skills; Client-facing communication; Stakeholder communication
Process & Methodology
Manage multiple priorities in a fast-paced, changing environment, Manage shifting priorities in a fast-paced environment, Prioritization, Resource allocation
Full Job Description
**About Crossover Health** Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. **Job Summary** ### ****Job Responsibilities**** The Engagement Coordinator is an essential entry-level position in the Client Success team, responsible for executing high-quality, tactical support across client-facing events, engagement initiatives, and member outreach. * Plan, coordinate, and oversee logistics for client and member events, including webinars, health fairs, open enrollment fairs, and clinical events, with responsibility for ensuring alignment with client objectives and successful outcomes. * Manage event communications, tracking, and preparation of marketing or educational materials * Serve as the onsite engagement lead, guiding members through registration, appointment setup, platform navigation, and education, while independently resolving issues and representing Crossover Health as the primary client-facing resource. * Coordinate and manage engagement calendars, ensuring proactive alignment of activities across clients and events, and exercising judgment in prioritization and resource allocation. * Support outbound engagement efforts including proactive outreach, text campaigns, and other member outreach efforts as assigned * Assist in internal documentation, stakeholder communications, and basic reporting from event
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