Legora
Legal Technology
EngagementAssociate,StrategicAccounts
“Engagement Associate, Strategic Accounts at Legora. Skills: Customer Success, Account Management, Client Engagement. Monitor usage trends. Monitor customer health signals”
What You'll Achieve.
Ensure high client service; Ensure clients find value; Ensure partnership thrives
Industry & Context.
On client site, In the office 5 days a week
What They're Looking For.
Must Have
5+ years Python, 5+ years experience in a customer success role, Experience in a high-growth SaaS company
Nice to Have
Experience in the legal industry, Experience with legal tech
What You'll Do.
Monitor customer health signals
Raise risks and opportunities
Channel client feedback internally
Inform client of progress
Track client feature requests
Manage client communications
Develop high-quality content
Participate in client presentations
Participate in engagement meetings
Participate in product roadmap discussions
Analyse law firm data
Translate data into updates
Manage calendars for stakeholders
Ensure team organization
How You'll Work.
Team & Collaboration
Work with Engagement Director; Work with Engagement Manager; Work with Customer Enablement; Work with Product; Work with Marketing; Work with senior team members
Communication Scope
Client presentations; Client communications; Client training
Applying for this Engagement Associate, Strategic Accounts role?
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