Legora
Legal Technology
EngagementAssociate,StrategicAccounts
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Engagement Associate, Strategic Accounts at Legora. Skills: Customer Success, Account Management, Client Engagement. Monitor usage trends. Monitor customer health signals”
What You'll Achieve.
Ensure high client service; Ensure clients find value; Ensure partnership thrives
Industry & Context.
On client site, In the office 5 days a week
What They're Looking For.
Must Have
5+ years Python, 5+ years experience in a customer success role, Experience in a high-growth SaaS company
Nice to Have
Experience in the legal industry, Experience with legal tech
What You'll Do.
Monitor customer health signals
Raise risks and opportunities
Channel client feedback internally
Inform client of progress
Track client feature requests
Manage client communications
Develop high-quality content
Participate in client presentations
Participate in engagement meetings
Participate in product roadmap discussions
Analyse law firm data
Translate data into updates
Manage calendars for stakeholders
Ensure team organization
How You'll Work.
Team & Collaboration
Work with Engagement Director; Work with Engagement Manager; Work with Customer Enablement; Work with Product; Work with Marketing; Work with senior team members
Communication Scope
Client presentations; Client communications; Client training
Full Job Description
ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The Role This role will support the Strategic Accounts Engagement Director and Engagement Manager to ensure that a number of our major law firm and FS clients are receiving consistently high client service and they are constantly finding value in Legora. We are looking for someone that enjoys understanding a smaller group of clients in a lot of depth and who is driven by ensuring the partnership thrives. What You Will Be Doing • Be primarily responsible for monitoring usage trends and customer health signals, raising risks and opportunities proactively to the Engagement Manager. • Ensure client feedback is channelled internally to the correct internal stakeholders
Applying for this Engagement Associate, Strategic Accounts role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Legora?
Real rants from real employees. Read before you apply.