EndpointEngineer

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit [CIBC.com](https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** As a member of CIBC’s Enterprise Endpoint Compute team, you’ll play a crucial role in supporting the configuration and automated deployment of Windows operating systems and applications for endpoints. You’ll provide advanced Windows support in day-to-day operations, including troubleshooting and remediating operating system configuration and deployment-related issues. You’ll analyze and resolve Windows OS and application issues, remediate vulnerabilities, and support endpoint provisioning and upgrades. You’ll participate in technical incident bridges, coordinate efforts across teams, and communicate technical issues using executive-level language when required. You’ll analyze incident history and operational trends to determine actionable insights and improvements. You’ll contribute to maintaining a stable, secure, and scalable endpoint environment across the enterprise. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How you’ll succeed** * **Understanding Requirements -** You track and analyze the endpoint operating environment for assigned services, implement corrective actions as needed, and work with clients and internal partners to manage service expectations and outcomes. * **Accuracy & Quality - **You investigate and resolve Windows OS and application issues accurately, ensuring vulnerabilities are remediated, con