KEYES
Technology
EndUserSupport&WorkstationTechnician(NL/FR)
“End-User Support & Workstation Technician (NL/FR) at KEYES. Skills: End-User Support, Workstation Technician, Service Desk, On-site support. Handle phone and ticket requests. Perform first-line diagnostics”
What You'll Achieve.
Deliver high-quality service; Safeguard service continuity; Ensure accurate support; Ensure timely support; Ensure customer-focused support
Industry & Context.
Troubleshooting; Solve technical issues
Travel to customer sites, On-call duty, Flexibility to travel
What They're Looking For.
Must Have
Degree in IT or relevant experience, At least two years of practical experience, Fluent in Dutch, Fluent in French
Nice to Have
Experience with Windows Server 2012 R2, 2016, 2019, Experience with support tools, Hands-on knowledge of Audio-Visual equipment, Hands-on knowledge of Collaboration equipment, English is a plus
What You'll Do.
Handle phone and ticket requests
Perform first-line diagnostics
Ensure smooth daily IT operations
Install and configure new equipment
Perform IMACD activities
Provide on-site support
Assist users with equipment usage
Assist users with software usage
Provide second-line support
Document necessary procedures
Work within ITIL processes
Manage configurations
Classify user requests
Follow-up user requests
Classify technical interventions
Track technical interventions
Follow-up technical interventions
How You'll Work.
Team & Collaboration
Digital Workspace team; End-User support NL team
Communication Scope
Remote assistance; Clear communication; Proactive communication
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