EndUserSupportSpecialist

**Job Description:** # Role Summary Deliver on‑site end‑user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference‑room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. # Location, Working Pattern, Security & Compliance * Primary work location: AWE Aldermaston, with rotational coverage at Reading Green Park * Occasional travel to remote sites to install or replace equipment * Standard working hours: 07:00–17:30 (9‑day fortnight, shift‑dependent) * Occasional out‑of‑hours work to support VIP or high‑profile events * Role is based on a nuclear‑licensed site in the Reading area * Security clearance required: SC to start, with eligibility for DV (or DV as standard depending on assignment) # Key Responsibilities ## End‑User Compute (EUC) * Diagnose and resolve desktop/laptop incidents including rebuilds and break/fix repairs * Troubleshoot Windows client OS * Perform limited software troubleshooting * Support endpoint encryption and WSUS updates * Administer Active Directory and assist with SCCM deployments * Staff the Tech Bar for walk‑in support ## Hardware Build * Build standard and non‑standard desktops; refurbish devices for deployment * Perform warranty and non‑warranty repairs * Manage break/fix stock and asset records * Maintain accurate device and print asset records; complete periodic audits * Document and improve processes; maintain team SharePoint ## Printing / Managed Print Services (MPS) * Maintain networked HP multifunction printers and manage consumables * Manage customer PUK code access * Prepare, test, and install new print devices * Support print fleet optimisation and audits ## Tech Bar & Front‑of‑House Service * Provide walk‑in support including loan devices, triage, software help, new starters, and orders * Ensure excellent customer communication and effective back‑office completion ## Conference Rooms, VIP & Events * Manage 250+ conference r