NEC Software Solutions
Information Technology And Services
EndUserSupport
Neural analysis suggests this role is
optimal for not-applicable candidates.
“End User Support at NEC Software Solutions. Skills: End User Support, Desktop Computing Environment Support, Hardware and Equipment Maintenance, Software and Hardware Troubleshooting, Cross-platform Support (Windows, IOS), Technical Support (Onsite & Remote), Helpdesk System Management, Best Practice Maintenance, Device Procurement and Configuration, Network Access Facilitation, User Support and Advice. Provide a single point of contact for all NEC Employees for support and maintenance within th”
What You'll Achieve.
Ensure optimal workstation performance; Ensure a timely resolution of problems
Industry & Context.
Analytical and problem-solving skills; Troubleshoot problem areas; Troubleshooting software; Troubleshooting hardware
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK, Documentary evidence will be required, All offers are subject to satisfactory vetting and reference checks, Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required
What They're Looking For.
Must Have
Ability to setup and maintain components and peripheral accessories, Software and Hardware Troubleshooting, Windows 10 & 11 experience, Microsoft Office Suite experience, Knowledge of laptop & desktop hardware. (e.g. RAM, SSD/HDD), Proactive attitude, Willingness to learn, Able to operate with minimal supervision, Able to manage time effectively, set priorities appropriately, schedule calls, Able to maintain professional demeanour under stress, Able to operate within customer standard operating procedures, Self-confidence and interpersonal skills, Analytical and problem-solving skills, Good communication (both verbal and written) skills, Planning and organising skills, listening skills, Able to operate effectively in a team environment with both technical and non-technical team members, Pre-existing right to work and travel within the UK
Nice to Have
Experience using Active Directory, Password resets, account creation, Use of Microsoft Intune/Entra
What You'll Do.
Provide a single point of contact for all NEC Employees for support and maintenance within the organization's desktop computing environment
and upgrade all hardware and equipment (including but not limited to PC
printers and scanners) to ensure optimal workstation performance
Troubleshoot problem areas (in person
or via remote access) in a timely and accurate fashion
Provide end-user assistance where required
Support a cross-platform environment
Provide onsite & remote technical support for staff members in the Hartlepool office and the wider business
and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution
Maintain and encourage best practice across the business e. g. file sharing
maintain and develop desktop PC's
mobile technology and printers
Facilitate secure access to the network for remote users
Providing users with appropriate support and advice
Keeping up to date with the latest technologies
Identify opportunities for improvement and makes constructive suggestions for change
How You'll Work.
Team & Collaboration
Able to operate effectively in a team environment with both technical and non-technical team members
Communication Scope
Good communication (both verbal and written) skills
Process & Methodology
Able to manage time effectively, Set priorities appropriately, Schedule calls, Planning and organising skills
Full Job Description
Come join us and make a difference in the world! Discover more at [www.necsws.com](http://www.necsws.com/) The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required Role involves: * Support a cross-platform environment, including Windows, IOS * Provide onsite & remote technical support for staff members in the Hartlepool office and the wider business * Document, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution * Maintain and encourage best practice across the business e.g. file sharing, encryption etc. * Procure, configure, manage, maintain and develop desktop PC's, laptops, peripherals, mobile technology and printers * Facilitate secure access to the network for remote users * Providing users with appropriate support and advice * Keeping up to date with the latest technologies * Identify opportunities for improvement and makes constructive suggestions for change. ## Qualifications Work Experience * Ability to setup and maintain components and peripheral accessories. * Software and Hardware Troubleshooting * Windows 10 & 11 experience * Microsoft Office Suite experience * Knowledge of laptop & desktop hardware. (e.g. RAM, SSD/HDD) Essential * Proactive attitude * Willingness to learn * Able to operate with minimal supervision * Able to manage time effectively, set priorities appropriately, schedule calls * Able to maintain professional demeanour under stress * Able to operate within customer standard operating procedures
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