Kyndryl
EndUserSupport
Neural analysis suggests this role is
optimal for Mid candidates.
“End User Support at Kyndryl. Skills: Windows systems administration, Linux systems administration, Desktop environments support, Troubleshooting. Design, deploy, and maintain windows/Linux-based desktop environments for end-users. Configure and manage desktop applications, including office suites, email clients, web browsers, and productivity tools”
What You'll Achieve.
Ensure timely resolution and fulfillment according to defined SLAs; Ensure the integrity and confidentiality of windows/Linux desktop systems; Drive advantage for the world’s leading businesses; Enable smarter decisions, faster innovation, and a lasting competitive edge; Prioritize customer success in their work; Contribute to our culture of empathy and shared success; Make an impact; Shape what’s next
Industry & Context.
Excellent troubleshooting skills and the ability to diagnose and resolve desktop-related issues
What They're Looking For.
Must Have
Bachelor’s degree in computer science, Information Technology, or related field, Minimum of 3 to 5 years of experience in windows & Linux systems administration, with a focus on desktop environments, Excellent troubleshooting skills and the ability to diagnose and resolve desktop-related issues, Communication, ability to interact effectively with end-users and technical teams, Ability to work independently and collaboratively in a fast-paced environment, Ticketing system experience (e. g. , ServiceNow, Remedy, Jira ), Familiarity with remote desktop protocols (e. g. , RGS, RDP, VNC)
What You'll Do.
and maintain windows/Linux-based desktop environments for end-users
Configure and manage desktop applications
including office suites
and productivity tools
Provide technical support to end-users for windows/Linux desktop-related issues
Develop and maintain documentation for Winodws/Linux desktop configurations
Evaluate new technologies and tools to improve the windows/Linux desktop environment
Implement security best practices to ensure the integrity and confidentiality of windows/Linux desktop systems
Troubleshoot hardware and software issues on Windows/Linux desktops
Monitor ticket queues
prioritize incidents and requests
and ensure timely resolution and fulfillment according to defined SLAs
Maintain accurate records of all IT assets
Coordinate with security teams to deploy patches
and security configurations to Linux endpoints in a timely manner
How You'll Work.
Team & Collaboration
Collaborate with other IT teams to integrate windows/Linux desktops with existing systems and infrastructure; Ability to interact effectively with end-users and technical teams; Ability to work collaboratively in a fast-paced environment
Communication Scope
Communication, ability to interact effectively with end-users and technical teams
Full Job Description
**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** **Responsibilities:** * Design, deploy, and maintain windows/Linux-based desktop environments for end-users. * Configure and manage desktop applications, including office suites, email clients, web browsers, and productivity tools. * Provide technical support to end-users for windows/Linux desktop-related issues. * Collaborate with other IT teams to integrate windows/Linux desktops with existing systems and infrastructure. * Develop and maintain documentation for Winodws/Linux desktop configurations, policies, and procedures. * Evaluate new technologies and tools to improve the windows/Linux desktop environment. * Implement security best practices to ensure the integrity and confidentiality of windows/Linux desktop systems. * Troubleshoot hardware and software issues on Windows/Linux desktops. * Monitor ticket queues, prioritize incidents and requests, and ensure timely resolution and fulfillment according to defined SLAs. * Maintain accurate records of all IT assets, including hardware, software, licenses, and peripherals. * Coordinate with security teams to deploy patches, updates, and security configurations to Linux endpoints in a timely manner. **Requirements:** * Bachelor’s degree in computer science, Information Technology, or related field. * Minimum of 3 to 5 years of experience in windows & Linux systems administration, with a focus on desktop environments. * Excellent troubleshooting skills and the ability to diagnose
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