Kyndryl
EndUserSupport
“End User Support at Kyndryl. Skills: Windows systems administration, Linux systems administration, Desktop environments support, Technical troubleshooting, IT support. Design, deploy, and maintain windows/Linux-based desktop environments for end-users. Configure and manage desktop applications, including office suites, email clients, web browsers, and productivity tools”
What You'll Achieve.
Ensure timely resolution and fulfillment according to defined SLAs
Industry & Context.
Excellent troubleshooting skills and the ability to diagnose and resolve desktop-related issues
What They're Looking For.
Must Have
Bachelor’s degree in computer science, Information Technology, or related field, Minimum of 3 to 5 years of experience in windows & Linux systems administration, with a focus on desktop environments, Excellent troubleshooting skills and the ability to diagnose and resolve desktop-related issues, Ticketing system experience (e. g. , ServiceNow, Remedy, Jira ), Familiarity with remote desktop protocols (e. g. , RGS, RDP, VNC), 5+ years of experience providing IT support, Experience working in a customer facing environment
Nice to Have
Bachelor’s degree in Computer Science, Information Technology, or related technical field
What You'll Do.
and maintain windows/Linux-based desktop environments for end-users
Configure and manage desktop applications
including office suites
and productivity tools
Provide technical support to end-users for windows/Linux desktop-related issues
Develop and maintain documentation for Winodws/Linux desktop configurations
Evaluate new technologies and tools to improve the windows/Linux desktop environment
Implement security best practices to ensure the integrity and confidentiality of windows/Linux desktop systems
Troubleshoot hardware and software issues on Windows/Linux desktops
Monitor ticket queues
prioritize incidents and requests
and ensure timely resolution and fulfillment according to defined SLAs
Maintain accurate records of all IT assets
Coordinate with security teams to deploy patches
and security configurations to Linux endpoints in a timely manner
How You'll Work.
Team & Collaboration
Collaborate with other IT teams to integrate windows/Linux desktops with existing systems and infrastructure; Ability to interact effectively with end-users and technical teams; Ability to work collaboratively in a fast-paced environment
Communication Scope
Excellent communication skills; Ability to interact effectively with end-users and technical teams; Strong communication skills including email, phone and in-person
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