NEC Software Solutions India
IT Services
EndUserSupportAnalyst
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“End User Support Analyst at NEC Software Solutions India. Skills: End User Support, M365, ITIL. Manage service to staff. Log all calls”
What You'll Achieve.
Delivering best in class services; Reducing incidents logged
Industry & Context.
Troubleshoot and resolve hardware; Troubleshoot and resolve software; Troubleshoot and resolve network
Full Time UK Hours, Open to 24/7 Shifts
What They're Looking For.
Must Have
MS Windows, Ubuntu Linux, M365 applications, Outlook, Teams, OneDrive, SharePoint, Office applications, Incident Management
Nice to Have
Level 2 investigation
What You'll Do.
Manage service to staff
Troubleshoot and resolve issues
Assist users with M365
Provide Level 2 investigation
Resolve M365 user accounts
Accurately close incidents
Contribute to team meetings
How You'll Work.
Team & Collaboration
Contribute to team meetings
Communication Scope
Keep users informed
Full Job Description
NEC Software Solutions (India) On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies. For more information, visit at [www.necsws.com/india](https://cas5-0-urlprotect.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.necsws.com%2findia&umid=eb0915ba-b19c-4f17-b73d-b9e5308b6b50&auth=c97f949d29e159b451e869bc0bd61c52842ec07c-5ef241e865b71cf09218fc50745ab9e34062275c). Our Parent company NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies. NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety,
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