NEC Software Solutions
Technology
EndUserSupportAnalyst
Neural analysis suggests this role is
optimal for executive candidates.
“End User Support Analyst at NEC Software Solutions. Skills: End User Support, IT Infrastructure Support. Manage service to internal staff. Manage service to customer staff”
What You'll Achieve.
Delivering best in class services
Industry & Context.
Troubleshoot and resolve issues
UK Hours, Open to 24/7 Shifts
What They're Looking For.
Must Have
2 years relevant experience, Specialization in MS Windows, Specialization in Ubuntu Linux
Nice to Have
Level 2 investigation experience
What You'll Do.
Manage service to internal staff
Manage service to customer staff
Work within contracted SLAs
Deliver best in class services
Provide technical support
Perform Incident Management
Perform remote support
Allocate categorisation levels
Allocate prioritisation levels
Troubleshoot hardware issues
Troubleshoot software issues
Troubleshoot network issues
Assist users with M365 applications
Provide Level 2 investigation
Provide Level 2 diagnosis
Resolve M365 user accounts
Resolve M365 licenses
Resolve M365 security policies
Resolve M365 compliance requirements
Resolve application related tickets
Keep users informed of progress
Document troubleshooting steps
Close resolved incidents
Close resolved requests
Contribute to team meetings
How You'll Work.
Team & Collaboration
Internal staff; Customer staff; Next level engineer
Communication Scope
Keep users informed
Full Job Description
NEC Software Solutions (India) On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies. For more information, visit at [www.necsws.com/india](https://cas5-0-urlprotect.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.necsws.com%2findia&umid=eb0915ba-b19c-4f17-b73d-b9e5308b6b50&auth=c97f949d29e159b451e869bc0bd61c52842ec07c-5ef241e865b71cf09218fc50745ab9e34062275c). Our Parent company NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies. NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety,
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