NEC Software Solutions

Technology

EndUserSupportAnalyst

₹7–10L ~AI est. Bengaluru, Karnataka, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for executive candidates.

The Brief

“End User Support Analyst at NEC Software Solutions. Skills: End User Support, IT Infrastructure Support. Manage service to internal staff. Manage service to customer staff”

What You'll Achieve.

Delivering best in class services

Industry & Context.

Technology
Problems you'll solve

Troubleshoot and resolve issues

Eligibility Requirements

UK Hours, Open to 24/7 Shifts

What They're Looking For.

Must Have

2 years relevant experience, Specialization in MS Windows, Specialization in Ubuntu Linux

Nice to Have

Level 2 investigation experience

What You'll Do.

Manage service to internal staff

Manage service to customer staff

Work within contracted SLAs

Deliver best in class services

Provide technical support

Perform Incident Management

Perform remote support

Allocate categorisation levels

Allocate prioritisation levels

Troubleshoot hardware issues

Troubleshoot software issues

Troubleshoot network issues

Assist users with M365 applications

Provide Level 2 investigation

Provide Level 2 diagnosis

Resolve M365 user accounts

Resolve M365 licenses

Resolve M365 security policies

Resolve M365 compliance requirements

Resolve application related tickets

Keep users informed of progress

Document troubleshooting steps

Close resolved incidents

Close resolved requests

Contribute to team meetings

How You'll Work.

Team & Collaboration

Internal staff; Customer staff; Next level engineer

Communication Scope

Keep users informed

Full Job Description

NEC Software Solutions (India) On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies. For more information, visit at [www.necsws.com/india](https://cas5-0-urlprotect.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.necsws.com%2findia&umid=eb0915ba-b19c-4f17-b73d-b9e5308b6b50&auth=c97f949d29e159b451e869bc0bd61c52842ec07c-5ef241e865b71cf09218fc50745ab9e34062275c). Our Parent company NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 ­­­Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies. NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety,

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