EndUserServicesSpecialist

**Responsibilities** * Support the day-to-day IT support for end users, ensuring incidents and service requests are resolved within agreed SLAs * Troubleshoot and support laptops, mobile devices, operating systems, printers, peripherals and enterprise applications across Windows and macOS environments * Support audio-visual equipment, video conferencing systems, meeting room technologies and hybrid workplace solutions * Perform endpoint provisioning through zero touch, deployment, configuration, software installation and device lifecycle management * Manage user onboarding, offboarding and device allocation * Maintain accurate IT asset inventory records including hardware, software, warranty tracking and asset lifecycle management * Utilize IT Service Management (ITSM) tools to manage incidents, service requests, problems and asset records while ensuring data accuracy and compliance * Ensure compliance with enterprise IT governance, cybersecurity policies, endpoint security standards and regulatory requirements * Create and maintain technical documentation, knowledge base articles, standard operating procedures and end-user guides * Identify opportunities for process automation, service improvement and operational efficiency while contributing to digital workplace and technology enhancement initiatives * Flexible to work in a rotational shift environment including weekends, public holidays and scheduled after-hours support, ensuring continuous service availability and operational excellence **Requirements** * Minimum 2 years of experience in end user computing, desktop support, IT systems administration, application support or endpoint management * Hands-on experience with ITSM platforms, cloud technologies and SaaS applications * Basic experience administering Windows 11 and macOS endpoints including software deployment and patch management * Familiarity with SSO, SAML, OAuth or directory services is a plus * Some exposure to scripting or automation (PowerShell, Py