OCBC
Banking
EndUserServiceSolutions–WorkplaceTechnology,Solution&DeliveryEngineer
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“End User Service Solutions – Workplace Technology, Solution & Delivery Engineer at OCBC. Skills: Microsoft 365, Endpoint Management, Automation. Deliver regional strategy, architecture, and roadmap for endpoint, mobile device, and automation platforms. Provide senior technical leadership and subject matter expertise for Microsoft 365 ecosystem”
What You'll Achieve.
Strengthen operational resilience; Enhance risk posture; Ensure audit readiness; Reduce ticket volumes; Accelerate fulfilment; Improve operational efficiency; Deliver measurable, data-driven outcomes; Prevent incidents; Enhance user experience; Accelerate issue resolution
Industry & Context.
Proven ability to diagnose and resolve complex, systemic issues at enterprise scale; Root cause analysis; Automated troubleshooting
What They're Looking For.
Must Have
10+ years of experience in endpoint or workplace engineering, track record in managing large-scale, multi-region endpoint platforms using SCCM, Group Policy Objects (GPO), and Microsoft Intune, Hands-on experience implementing and managing enterprise endpoint security solutions, including the Microsoft Defender suite, within regulated environments, Proven ability to diagnose and resolve complex, systemic issues at enterprise scale across multiple platforms and interdependencies, Demonstrated ability to operate independently while managing multiple concurrent initiatives across regions and time zones, Extensive experience working within matrixed, globally distributed organisations, collaborating effectively with regional IT, security, architecture teams, and external service providers
Nice to Have
Advanced scripting and automation expertise in PowerShell, working knowledge of Microsoft SQL, Solid understanding of technology risk management, security controls, and regulatory compliance, with experience supporting audits and regulatory reviews across multiple relevant certifications are advantageous
What You'll Do.
Deliver regional strategy
and roadmap for endpoint
and automation platforms
Provide senior technical leadership and subject matter expertise for Microsoft 365 ecosystem
Collaborate with Risk
and Compliance functions
and adoption of new products and platforms
Oversee resolution of complex
cross-regional workplace technology issues
Evaluate emerging technologies and vendor roadmaps
Drive architecture alignment and platform consistency across regions
Act as a technical spokesperson and thought leader for Workplace Technology
Build and develop high-performing engineering teams across regions
Drive automation and self-service capabilities within Workplace Technology
Establish and enforce automation governance
Design and implement zero/low-touch automation and proactive endpoint remediation
Enable frontline support teams through diagnostics and automated troubleshooting
How You'll Work.
Team & Collaboration
Partner with Service and Engineering teams; Collaborate closely with Risk, Security, Architecture, and Compliance functions; Work closely with regional IT leaders and service partners; Collaborating effectively with regional IT, security, architecture teams, and external service providers
Communication Scope
Excellent communication skills; Clearly articulate technical risks, trade-offs, and recommendations to both senior executives and non-technical stakeholders
Process & Methodology
Managing large-scale, multi-region endpoint platforms, Managing multiple concurrent initiatives
Full Job Description
# **WHO WE ARE:** As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. # Why Join Imagine being part of a team that powers the technology behind one of Singapore's longest established banks. As a Technology Infrastructure Specialist at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available. You'll be part of a team that's driving innovation and transformation in the banking industry. How you succeed To succeed in this role, you'll need to stay ahead of the curve when it comes to technology trends and advancements. You'll work closely with our technology teams to design, implement, and maintain our infrastructure, ensuring it's aligned with our business goals and objectives. You'll need to be proactive, collaborative, and always looking for ways to improve our systems and processes. What you do * Partner with Service and Engineering teams to deliver the regional strategy, architecture, and roadmap for endpoint, mobile device, and automation platforms across multiple geographies in a highly regulated enterprise environment.
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