RR-0319109
EndUserFieldSupport–SeniorLevel
“End User Field Support – Senior Level at RR-0319109. Skills: Deskside support, Hardware support, Software support. Provide onsite technical support. Provide onsite troubleshooting services”
What You'll Achieve.
High-quality support within SLA; Ensure devices running well
Industry & Context.
Troubleshooting services; Technical diagnosis
7x24 on-call support, Willing to work overtime
What They're Looking For.
Must Have
5+ years of deskside support experience
Nice to Have
MNC support experience, VIP support experience, team leader experience, ServiceNow experience
What You'll Do.
Provide onsite technical support
Provide onsite troubleshooting services
Diagnose and repair hardware
Resolve software functionality issues
Perform IMACD for hardware
Perform IMACD for software
Provide enhanced support for VIP users
Coordinate with infrastructure teams
Support hardware and software changes
Manage asset management support
Provide smart hand support
Provide onsite support for events
Perform regular health checks for VIPs’ devices
Maintain/manage stock/spare devices
Perform regular checks for IT Room devices
Perform regular checks for Meeting Room equipment
Provide deployment services
Perform asset auditing and discovery
Support project deployment
Perform image integration
Perform on-site installation
Support user self-installation
Perform asset recovery
How You'll Work.
Team & Collaboration
Coordinate with infrastructure teams; Work with product team
Communication Scope
Good communication skills; Fluent English reading/writing/speaking skills
Process & Methodology
Project status reporting
Applying for this End User Field Support – Senior Level role?
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