EndUserFieldSupport–SeniorLevel

**Job Description:** **Job Description for End User Field Support – Senior Level** A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame * Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc. * Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications * IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software * Enhanced support for VIP users including 7x24 on-call support * Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users (including special care for VIP users) * Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users (including special care for VIP users) * Asset management support for end user devices by following defined processes * Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc. * Onsite support for events such as trade shows or special meetings (including special care for VIP users) * Regular health check for VIPs’ devices to ensure all systems are updated * Maintain/manage stock/spare devices dedicated for VIP users to ensure devices running well * Regular checks for IT Room devices and Meeting Room equipment when required * Deployment services for large-scale efforts inclu