RR-0319103
EndUserFieldSupport–MediumLevel
Neural analysis suggests this role is
optimal for Mid candidates.
“End User Field Support – Medium Level at RR-0319103. Skills: Hardware support, Software support, IMACD. Provide high-quality, onsite technical services. Troubleshoot hardware issues”
What You'll Achieve.
Meet required SLA time frame
Industry & Context.
Troubleshooting services
7x24 on-call support, Willing to work overtime
What They're Looking For.
Must Have
3 to 5 years of deskside support experience, Good deskside support technical skills, Good infrastructure knowledge, Fluent English reading/writing/speaking skills
Nice to Have
MNC support experience, VIP support experience, Experience in using ServiceNow
What You'll Do.
onsite technical services
Troubleshoot hardware issues
Diagnose software functionality
Perform physical installations
Coordinate with infrastructure teams
Support hardware and software changes
Manage stock/spare devices
Perform regular health checks
Provide smart hand support
Manage IT Room devices
Manage Meeting Room equipment
Perform deployment services
How You'll Work.
Team & Collaboration
Coordinate with infrastructure teams
Communication Scope
Good communication skills; Coordination skills
Process & Methodology
Project status reporting
Full Job Description
**Job Description:** **Job Description for End User Field Support – Medium Level** A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame * Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc. * Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications * IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software * Enhanced support for VIP users including 7x24 on-call support * Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users (including special care for VIP users) * Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users (including special care for VIP users) * Asset management support for end user devices by following defined processes * Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc. * Onsite support for events such as trade shows or special meetings * Regular health check for VIPs’ devices to ensure all systems are updated * Maintain/manage stock/spare devices dedicated for VIP users to ensure devices run well * Regular checks for IT Room devices and Meeting Room equipment when required * Deployment services for large-scale efforts include asset auditing and discovery, project su
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