Medfar
Healthcare
EMRSupportSpecialist
Neural analysis suggests this role is
optimal for entry candidates.
“EMR Support Specialist at Medfar. Skills: EMR software, Client support, System configuration. Provide front line support. Assist users with set up”
Industry & Context.
Troubleshooting; Resolve software issues
Valid driver’s license, Regular travel to client offices, Up to 3 days per week travel
What They're Looking For.
Must Have
Experience with Medical Records software, Awareness of medical office workflow, Able to work under pressure, Handle high stress situations, Able to follow instructions, Execute tasks, Quickly grasp new information, Assist with urgent tasks, Knowledge of workflow modifications, Knowledge of setting up eprescribing
What You'll Do.
Provide front line support
Assist users with set up
Troubleshoot system issues
Resolve system issues
Identify improvements
Implement improvements
Enhance workflow efficiency
Customize dynamic forms
Customize patient forms
Customize visit notes
Customize encounter forms
Customize problem templates
Set up automated appointment reminders
Set up Dymo Label Printer
Set up Medscan applications
Implement e-prescribing functionalities
Streamline prescription process
Set up Lab interfaces
Set up Immunization registry interfaces
Set up HIE interfaces
Set up DIRECT email domains
Provide solutions to clients
Answer client tickets
Conduct internal training
Conduct client training
Ensure client expectations are met
How You'll Work.
Team & Collaboration
Collaborate with departments; Collaboration with finance; Collaboration with billing; Collaboration with interface; Collaboration with development
Communication Scope
Client training; Provider training; Admin training; Staff training
Full Job Description
We are a reputable software company specializing in the healthcare industry. Since 1988 we have been servicing the healthcare industry by providing various products to laboratories, hospitals and doctors. As a member of our organization you will be joining a smart and driven team that shares your passion for exploration and discovery in the Healthcare Software vertical. Our significant investment in people, processes, and technology equips our employees with the resources and opportunities to drive substantial value for all our client partners. EMR Support Specialist's job is to provide technical support, troubleshooting, and guidance for our healthcare clients using EMR software. This role involves working directly with clients to resolve software issues, optimize software performance, and ensure compliance with healthcare regulations and software terms and conditions of use. Collaborates with various departments in order to fulfill client needs and requirements What you'll do: * Provide front line support for EMR software, assisting users with set up, troubleshooting, and resolving system related issues. * Identify and implement improvements within the EMR system to enhance usability and workflow efficiency for healthcare providers. * Customization of dynamic forms, patients forms, visit notes, encounter forms and problem templates. * Set up automated appointment reminders: sms, calls and emails, to improve operational efficiency. * Set up of eFax, Dymo Label Printer and Medscan applications. * Implement e-prescribing functionalities for medical staff to streamline prescription process. * Set up of Lab, Immunization registry and HIE interfaces. * Set up of DIRECT email domains. * Daily tasks and responsibilities: Responsible for providing solutions to clients based on their inquiry. * Collaboration with finance, billing, interface and development departments. * Customer facing responsibilities: Answers client calls, emails and tickets. * Conduct training for inter
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