ABACUS
Healthcare
EMRBusinessAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“EMR Business Analyst at ABACUS. Skills: EClinicalWorks configuration, Client advisory, Workflow optimization. Support eClinicalWorks environments. Configure eClinicalWorks environments”
What You'll Achieve.
Improve practice performance metrics; Improve productivity; Improve patient experience
Industry & Context.
Problem-solving; Issue resolution; Root cause analysis
Remote issue resolution, Onsite issue resolution
What They're Looking For.
Must Have
5+ years eClinicalWorks experience, Experience with eClinicalWorks, Ability to customize and configure eClinicalWorks, Ability to evaluate and analyze eClinicalWorks build, features, and functionality, Ability to document clinic processes, work-flow design improvement, Knowledge of healthcare best practices, Knowledge of healthcare data concepts & measures, Understanding of the medical billing process, Ability to lead a team, Ability to work independently, Ability to multitask, Effectively prioritize client requests, Excellent problem-solving skills, Excellent customer service skills, Excellent written communication skills, Excellent verbal communication skills, Maintain a good attitude in stressful situations, Meticulous and detail oriented, Ownership of assigned issues, Effective, timely completion of tasks
Nice to Have
EClinicalWorks super user/admin experience
What You'll Do.
Support eClinicalWorks environments
Configure eClinicalWorks environments
Optimize eClinicalWorks environments
Conduct observations of users
Identify areas for improvement
Suggest work-flow redesign
Coordinate improvements
Optimize practice performance metrics
Optimize productivity
Generate assessment reports
Gather requirements from sponsors
Gather requirements from executives
Participate in client discovery calls
Participate in sales calls
Assist clients to plan tasks
Assist clients to manage tasks
Support implementations
Support optimizations
Support data migrations
Conduct recurring calls
Discuss status of tickets
Discuss status of projects
Keep clients informed of enhancements
Keep clients informed of settings
Provide routine updates
Maintain project materials
Maintain client goals
Communicate with vendors
Assist with keeping vendor tasks on track
Serve as escalation to internal team
Perform monthly maintenance
Perform SRA requirements
Provide proactive care
Provide remote issue resolution
Provide onsite issue resolution
Assist practice requests
Consult with practice requests
Coordinate practice requests for modifications
Coordinate practice requests for routine updates
Coordinate practice requests for integrated services
Coordinate practice requests for enhancements
Supervise issue knowledge base
Document specific issues
Oversee training materials
Develop training materials
Update training materials
Conduct classroom style training
Conduct one-on-one training sessions
Maintain knowledge of standard configurations
Maintain knowledge of standard processes
Train users with running reports
Assist users with running reports
Assist users with running basic clinical reports
Assist users with running basic financial reports
Assist users with running basic custom reports
Connect practice workflows with reporting issues
Connect eClinicalWorks setup with reporting issues
Identify areas for improvement in reporting
Address areas for improvement in reporting
How You'll Work.
Team & Collaboration
Collaborate with clients; Work collaboratively with clients
Communication Scope
Verbal communication; Written communication
Process & Methodology
Task management, Project management
Full Job Description
Job Summary: As our EMR Business Analyst, you'll work collaboratively with a cohort of clients to support, configure, and optimize their eClinicalWorks environments. We are looking for a strong communicator who can leverage their experience with eClinicalWorks to provide best in class advisory services to our Healthcare clients. Responsibilities (including, but not limited to): ANALYSIS Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign. Review and coordinate improvement to optimize practice performance metrics and productivity. Generate assessment reports including findings, detailed recommendations, and rationale. Gather requirements from project sponsors and executives. Participate in client discovery and sales calls. ACCOUNT MANAGEMENT Assist clients to plan and manage tasks to support implementations, integrations, optimizations, data migrations and upgrades. Conduct recurring calls to discuss status of tickets and projects. Keep clients informed of new enhancements and settings that will improve their workflows for better patient experience and provide routine updates. Track tasks and maintain project materials and client goals. Communicate with necessary vendors and assist with keeping vendor tasks on track. SUPPORT Serve as an escalation to our internal team for issue resolution. Performs monthly maintenance, SRA requirements, and provide proactive care. Provide remote and onsite issue resolution support for practices who are implementing, optimizing, or upgrading EHR/EPM systems. Assist and consult with coordinating practice requests for system modifications, routine updates, Integrated services, and enhancements. Supervise an issue knowledge base that documents specific issues and workflows related to the application. TRAINING Oversee, develop, and continuously update training materials for various training sessions (Orientation, Internal Workflows, Practice Workflows, Role Based Work
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