Bright Horizons EdAssist
Workforce education
EmployeeServicesCoordinator
“Employee Services Coordinator at Bright Horizons EdAssist. Skills: Customer service, Documentation processing, Auditing. Process documentation. Apply savings”
Industry & Context.
Troubleshoot any issues; Solve problems
Must be available during business hours, Ability to work independently from a quiet, home office
What They're Looking For.
Must Have
Processing documentation, Applying savings, Auditing education assistance verification documents, Responding to participant questions through online ticketing and live chat, Ensure policy compliance, Follow tuition policy, Proof grade reports and tuition and student loan receipts, Ensure appropriate tuition discount is applied, Navigate internal Knowledge Base and FAQs, Research account activity and notes, Troubleshoot issues, Provide supporting help documentation, Respond quickly and accurately to customer inquiries via live chat, Take inbound phone calls, Make outbound phone calls
Nice to Have
Bachelor's degree, 2 years customer service experience, Auditing Experience, High level of computer proficiency, Interpersonal skills, Verbal communication skills, Written communication skills, Attention to detail, Proven ability to learn and utilize proprietary software and reporting tools, Ability to work in a fast paced and highly dynamic environment, Ability to multi-task, Ability to handle more than one live chat at a time, Ability to address multiple inquiries effectively, Ability to manage multiple clients with relative ease, Ability to work independently from a quiet, home office
What You'll Do.
Process documentation
Audit verification documents
Respond to participant questions
Ensure policy compliance
Follow tuition policy
Proof tuition receipts
Proof student loan receipts
Apply tuition discount
Navigate knowledge base
Research account activity
Provide help documentation
Respond to customer inquiries
Take inbound phone calls
Make outbound phone calls
How You'll Work.
Communication Scope
Verbal communication skills; Written communication skills
Applying for this Employee Services Coordinator role?
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