Airbnb
EmployeeRelationsLead-India
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optimal for Lead candidates.
“Employee Relations Lead -India at Airbnb. Skills: Employee Relations, Workplace Investigations, HR Consulting. Conduct end-to-end investigations. Gather evidence”
What You'll Achieve.
Quality of outcomes; Strength of practices; Reinforce culture and values
Industry & Context.
Root cause analysis
Some travel required, Working across APAC and US time zones, Working outside core hours, Working outside standard hours
What They're Looking For.
Must Have
End-to-end investigations, Conduct interviews, Adapt interview approaches, Handle cases fairly, Advise on investigations, Counsel HR and leaders, Advise on performance issues, Deliver training offerings, Develop ER processes, Serve as trusted advisor, Collaborate across teams, Drive ER efforts, Conduct training, Identify trends, Collect and analyze data, Adapt ER programs, Build working relationships
What You'll Do.
Conduct end-to-end investigations
Make credibility determinations
Write investigation reports
Recommend courses of action
Ensure psychological safety
Ensure cultural sensitivity
Ensure awareness of laws
Adapt interview approaches
Handle cases consistently
Handle cases transparently
Align with local laws
Advise on investigations
Partner with compliance
Counsel business leaders
Foster sound decisions
Advise on performance issues
Advise on disciplinary matters
Deliver training offerings
Contribute to ER processes
Contribute to ER strategy
Contribute to ER approaches
Contribute to ER guidelines
Contribute to ER practices
Contribute to ER procedures
Socialize ER processes
Serve as trusted advisor
Model trustworthiness
Model confidentiality
Collaborate across teams
Inform global strategy
Support HR initiatives
Support business initiatives
Conduct training for leaders
Conduct training for managers
Conduct training for employees
Conduct training for Talent Partners
Conduct training for stakeholders
Proactively identify trends
Use insights for resources
Use insights for improvements
Use insights for training
Make recommendations on ER
Maintain organized systems
Build working relationships
How You'll Work.
Team & Collaboration
Partner with Legal; Partner with Talent; Collaborate across teams; Work with stakeholders
Communication Scope
Written reports; Clarity
Full Job Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Employee Relations team operates as a Center of Excellence within Airbnb’s People team. ER professionals are not simply case handlers — they are strategic partners who build the frameworks, guidelines, and operating principles that uphold Airbnb’s culture at scale. This role shapes how the organization navigates complex workplace matters with consistency, fairness, and integrity. You will partner across Talent (HR), Legal, and business leadership to drive sound decision-making rooted in trust, mutual respect, and accountability. Success is not measured by cases closed. It is measured by the quality of outcomes, the strength of the practices we embed across the organization, and whether our work reinforces the culture and values that make Airbnb, Airbnb. The Difference You Will Make: We’re looking for an individual with strong Employee Relations (ER) expertise to join the ER team at Airbnb. This individual will be an instrumental part of the ER team, which includes implementing and improving frameworks, guidelines, approaches, practices and operating principles. Building and reinforcing Airbnb’s culture is a key requirement for this position. The successful candidate will establish relationships across the organization and provide ER subject matter expertise in order to support the mission, culture and values of Airbnb, with a focus on India and APAC region. The incumbent manages intake and prioritization of ER cases; collaborates with Legal and Talent partners and serves on statutory committees such as the POSH Committee, as applicable under Indian law. A Typical Day: Case Manag
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