Ocado Group
Technology
EmployeeRelationsAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Employee Relations Advisor at Ocado Group. Skills: Employee relations, Global advisory, Case management, Stakeholder management. Manage high-volume caseload of employee relations matters end-to-end. Provide expert advice across full range of ER”
What You'll Achieve.
Ensure culture and standards thrive globally; Deliver services in line with defined SLAs, KPIs and quality standards; Ensure consistent employee and manager experience
Industry & Context.
Sound judgement; Discretion
What They're Looking For.
Must Have
Significant experience managing end-to-end employee relations cases independently, Experience working across multiple countries or within a global / matrix organisation, Understanding of employment legislation and ability to apply this across jurisdictions, Experience operating in a high-volume, SLA-driven or shared services environment, Ability to balance standardised processes with sound judgement and discretion, Stakeholder management skills across different cultures and seniority levels, Fluent in English (written and verbal), Excellent organisational and prioritisation skills, Communication and influencing capability, Experience with HR systems (e.g. Workday) and case management tools, Ability to analyse data and identify trends and insights
What You'll Do.
Manage high-volume caseload of employee relations matters end-to-end
Provide expert advice across full range of ER
Ensure advice aligns with local employment legislation
Apply consistent decision-making within standardised framework
Exercise judgement for local nuance
assess and mitigate risk
high-risk or sensitive cases
auditable case records
consistent and pragmatic advice to managers
Partner closely with in-country People Partners
Build credibility as a trusted global advisor
Support managers in navigating ER processes
Deliver services in line with defined SLAs
Prioritise and manage workload
Ensure consistent employee and manager experience
Adhere to global processes and frameworks
Identify opportunities to improve processes
Support development and maintenance of standard operating procedures
Drive alignment across global advisory team
Use case data to identify trends
Provide insights to People Partners and leadership
Support reporting requirements
Contribute to data-driven decision making
Ensure compliance with audit
governance and risk frameworks
Coach and guide managers on best practice ER
Promote early resolution and informal approaches
Deliver training sessions
Support development of manager self-service capability
How You'll Work.
Team & Collaboration
Partner with People Partners; Global advisory team alignment; Cross-functional collaboration
Communication Scope
Influencing capability
Full Job Description
About Us Ocado Group is a global technology leader reinventing retail through AI and Robotic Engineering. While our technology powers the world’s most advanced fulfilment centres, our people drive our international growth. We are now launching a new Global Shared Service Centre in Sofia. This hub is the strategic heart of our international finance and people operations, and we are looking for Employee Relations Advisors to join our growing team. The Opportunity As a Global Employee Relations Advisor, you won’t just manage cases—you’ll master them. Navigating a diverse, international landscape, you will own the end-to-end employee relations journey across multiple regions. You’ll serve as the bridge between global strategy and local impact, providing high-stakes, commercially-minded advice that balances legal rigor with cultural intelligence. In this pivotal role, you are the face of our centralised expertise, replacing traditional in-country models with a seamless, world-class employee relations service. You’ll work hand-in-hand with People Partners to solve complex challenges, ensuring our culture and standards thrive in every corner of the globe. Requirements End-to-End Employee Relations Case Management Manage a high-volume caseload of employee relations matters end-to-end across multiple countries and regions Provide expert advice across a full range of ER issues including performance, absence, disciplinary, grievance, restructuring and dismissal Ensure all advice aligns with local employment legislation, global policies and internal frameworks Apply consistent decision-making within a standardised framework, while exercising judgement for local nuance Identify, assess and mitigate risk, escalating complex, high-risk or sensitive cases where appropriate Maintain accurate, auditable case records within HR systems and case management tools Global Advisory & Stakeholder Support Provide timely, consistent and pragmatic advice to managers across multiple geographies
Applying for this Employee Relations Advisor role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Ocado Group?
Real rants from real employees. Read before you apply.