EmployeeExperienceManager

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services. * Lead and shape the employee experience at scale, supporting frontline employees * Drive performance, capability and engagement * Permanent, full-time opportunity based in Melbourne As the Employee Experience Manager , you will lead and manage the full employment life cycle for a large and diverse frontline workforce at the airport. With accountability for a cohort of Customer Service Supervisors and Customer Service Agents, you will play a critical role in maintaining a safe, high‑performing and engaged workplace that delivers strong operational and customer outcomes. You will provide visible, values‑led leadership, supporting Supervisors to coach, develop and manage their teams effectively during day‑of‑operations. This includes driving performance, managing conduct and EBA‑related matters, supporting safety and fitness for duty, and ensuring consistent application of behavioural and service standards. Working closely with Training, Safety, Planning and HR, you will identify capability gaps, uplift performance through targeted development programs, and embed continuous improvement across frontline operations. You will also lead employee engagement initiatives, strengthen workplace culture, and ensure employees are supported, informed and able to perform at their best in a complex operational environment. You’ll have: * Experience in a people leadership role within in a large, frontline or industrialised environment * Proven ability to coach and develop frontline teams, driving performance and growth * Strong experience managing the employee lif