Accor

Hospitality

Empfangsmitarbeiter(m/w/d)Vollzeit

€27–33k ~AI est. Cologne, North Rhine-Westphalia, Germany FULL TIME
The Brief

“Empfangsmitarbeiter (m/w/d) Vollzeit at Accor. Skills: Guest reception, Customer service. Act as host. Ensure smooth guest stay”

Industry & Context.

Hospitality

What They're Looking For.

Must Have

Completed vocational training in hotel management, Customer contact experience, German language proficiency, English language proficiency, Proficiency in standard EDV programs

Nice to Have

Experience in a customer-facing role, Experience in hotel management, Knowledge of Opera Cloud

What You'll Do.

Ensure smooth guest stay

Involve in guest reception stages

Handle customer process opening

Process guest payments

Provide hotel service information

Provide local attraction information

Listen to guest requests

Apply hotel price policy

Support training of trainees

Support training of interns

How You'll Work.

Team & Collaboration

Support the team

Free ATS check

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