Autodesk
Construction
EmergingTechnologyAdoptionSpecialist,ArabicSpeaker
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Emerging Technology Adoption Specialist, Arabic Speaker at Autodesk. Skills: Customer success, Technology adoption, SaaS adoption. Assess customer health. Assess renewal risk”
What You'll Achieve.
Achieve measurable outcomes; Support retention; Support expansion; Support customer outcomes
Industry & Context.
Identify friction points; Identify gaps in usage
What They're Looking For.
Must Have
Fluent in English, Full professional proficiency in Arabic, Bachelor’s degree or equivalent experience, Two to four years of AEC software knowledge, Two to four years relevant AEC industry experience, Two to four years in customer-facing roles, Experience managing high-volume account portfolio, Ability to handle escalated customer situations, Communicate effectively across different organizational levels, Organizational skills, Follow-up skills, Time-management skills
Nice to Have
Degree in Engineering, Degree in Architecture, Degree in Construction Management, Experience supporting SaaS adoption, Experience supporting digital onboarding programs, Familiarity with Autodesk Construction Cloud, Familiarity with similar technologies
What You'll Do.
Assess customer health
Support customers during onboarding
Support customers during product changes
Support customers during new feature adoption
Provide guidance aligning with workflows
Provide guidance aligning with use cases
Help customers achieve measurable outcomes
Develop onboarding plans
Outline objectives in plans
Outline recommended actions in plans
Outline value expectations in plans
Support customers getting value
Recognize needs for additional capabilities
Recognize friction points in usage
Recognize gaps in usage
Recommend appropriate next steps
Share customer trends
Share customer insights
Strengthen adoption programs
Scale adoption programs
Document customer engagement
Document customer actions
Document customer opportunities
Work with internal teams
Work with channel partners
Deliver cohesive guidance
Ensure aligned execution
Provide contextual insights
Coordinate effective follow-up actions
Contribute to refinement of engagement motions
Contribute to refinement of adoption playbooks
How You'll Work.
Team & Collaboration
Internal teams; Channel partners; Emerging Business organization
Communication Scope
Actionable guidance; Best practices sharing
Full Job Description
**Job Requisition ID #** 26WD95251 **Position Overview** Autodesk is transforming the construction industry with cloud solutions that enable customers to work smarter and prepare for the future. As an Adoption Specialist within the Emerging Business organization, you will help a high volume of small to mid-size customers adopt Autodesk Forma while supporting the rollout of new products and workflows such as Water activations. This role focuses on structured, high-volume engagement supported by data insights, targeted outreach, and repeatable adoption motions. You will guide customers through early adoption, monitor engagement, and intervene when usage is low. You will provide actionable guidance, share best practices based on intended workflows, and ensure customers achieve meaningful value from their Autodesk investment. You will report to the Emerging Technology Adoption Manager and collaborate closely with partners and internal teams to support retention, expansion and customer outcomes. **Responsibilities** **Customer Engagement & Adoption Guidance** * Assess customer health and renewal risk using digital tools, reports and usage insights * Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge * Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes * Develop clear and simple Onboarding plans that outline objectives, recommended actions and value expectations **Driving Value, Growth and Expansion Readiness** * Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate * Recognize friction points or gaps in usage and recommend appropriate next steps * Share customer trends and insights that help strengthen and scale adoption programs across the region **Internal Collaboration & Documentatio
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