Seven Counties Services

EmergencyPsychiatryProgramAssistantPRN

Louisville, Kentucky, United States PART TIME
The Brief

“Emergency Psychiatry Program Assistant - PRN at Seven Counties Services. Skills: Front-desk/reception functions, Resource information, Crisis intervention, Medical record-related functions. Meeting and greeting patients and visitors. Answering multi-line switchboard”

Industry & Context.

Problems you'll solve

Low level crisis intervention; Offering support; Arranging for on-site crisis intervention; Linking to trained crisis counselors

Eligibility Requirements

COMPANY OR PERSONAL VEHICLE USAGE: No, Position may occasionally require walking or standing, stooping, or bending., Occasional exposure to office chemicals or continual use of a video display terminal., May involve occasional exposure to threat of bodily harm from clients or their families., May require performing tasks on an unplanned or occasional basis that involve exposure to blood, body fluids or tissue.

What They're Looking For.

Must Have

One-to-two years’ experience working in an office setting and performing various clerical or administrative tasks., Without any formal business school training beyond high school, three-to-four years of such experience., Proficient at multi-tasking with minimal supervision in an often-fast paced environment., Being a key player on a multidisciplinary team.

Nice to Have

Experience in a mental health or social services setting.

What You'll Do.

Meeting and greeting patients and visitors

Answering multi-line switchboard

Fielding calls of differing subject matter

Routing calls to the appropriate source

Sending and delivering faxes

Providing resource information to callers

Fielding calls from outside providers

Ensuring that patients leaving the unit have written materials

Providing low level crisis intervention to callers

Arranging for on-site crisis intervention

Linking to trained crisis counselors

Completes data entry of patient data

Entering and retrieving clinical and demographic information

Putting together legal health records

Ensuring all required clinical documentation are present

Processing billing forms

Notarizing Mental Inquest Warrants

Arranges ambulance transport to inpatient facilities

Communication with police departments

Communication with inpatient psychiatric units

Provides low level monitoring of patients

Alerting doctor and clinical team of potential or elevating agitation

Contacting security staff if needed

Participate in crisis intervention techniques

Responding if required

How You'll Work.

Team & Collaboration

Works with both Seven Counties Services and the University of Louisville Hospital electronic systems.; Communication with police departments and mental inquest warrant clerks to assist clinical team.; Communication with inpatient psychiatric units to facilitate a seamless transfer of patient care.; Alerting doctor and clinical team of potential or elevating agitation.; Being a key player on a multidisciplinary team.

Communication Scope

Answering multi-line switchboard; Fielding calls of differing subject matter; Routing calls to the appropriate source; Communication with police departments; Communication with inpatient psychiatric units

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