Lakefield Veterinary Group
Healthcare
EmergencyClientServiceRepresentative(CSR)
“Emergency Client Service Representative (CSR) at Lakefield Veterinary Group. Skills: Client service, Emergency calls, Medical communication. Manage incoming emergency calls. Coordinate patient check-ins”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
1 year veterinary CSR experience, 1 year veterinary reception experience
Nice to Have
Emergency veterinary experience, Specialty veterinary experience
What You'll Do.
Manage incoming emergency calls
Coordinate patient check-ins
Obtain accurate patient information
Support medical team communication
Ensure clients feel supported
Answer calls with urgency
Provide compassionate support
Communicate effectively with medical team
Triage calls appropriately
Prioritize incoming cases
Check in emergency patients
Support front desk workflow
Manage medical record management
Maintain reception environment
How You'll Work.
Team & Collaboration
Collaborate with doctors; Collaborate with technicians; Collaborate with assistants; Collaborate with leadership; Team-focused environment
Communication Scope
Client communication; Medical communication
Applying for this Emergency Client Service Representative (CSR) role?
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- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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