AIRS Medical Inc

Healthcare Technology

EMEATechnicalCustomerSuccessManager

€52–68k ~AI est. Munich, Bavaria, Germany FULL TIME Remote Friendly
The Brief

“EMEA - Technical Customer Success Manager at AIRS Medical Inc. Skills: Technical Customer Success, Healthcare IT, DICOM networking. Configure SwiftMR on VMs. Deploy SwiftMR on gateway PCs”

What You'll Achieve.

Ensure clients achieve results

Industry & Context.

Healthcare Technology
Problems you'll solve

Independently diagnose issues; Resolve complex issues

Eligibility Requirements

Occasional business travel

What They're Looking For.

Must Have

1+ years technical support, 1+ years application support, Healthcare IT experience, Proficiency TCP/IP networking, Proficiency DICOM networking, Fluent in English, Fluent in German

Nice to Have

PACS support experience, 3+ years technical support, 3+ years application support, Experience with Linux

What You'll Do.

Configure SwiftMR on VMs

Deploy SwiftMR on gateway PCs

Integrate SwiftMR with MRI systems

Integrate SwiftMR with PACS

Manage network configurations

Manage DICOM configurations

Troubleshoot TCP/IP networking

Troubleshoot DICOM networking

Support data transmission

Manage SwiftMR cloud operations

Ensure secure performance

Ensure reliable performance

Provide application support

Resolve technical issues

Troubleshoot integration issues

Troubleshoot connectivity issues

Configure MRI systems

Develop documentation

Maintain documentation

Assist clients self-support

Ensure clients leverage capabilities

Achieve desired results

Plan SwiftMR integrations

Coordinate SwiftMR integrations

How You'll Work.

Team & Collaboration

Collaborate with team members

Communication Scope

Explain technical concepts

Free ATS check

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