Stripe
EMEAITHelpdeskManager
Neural analysis suggests this role is
optimal for Mid candidates.
“EMEA IT Helpdesk Manager at Stripe. Skills: IT Operations, Service Desk, Technology Support, Customer Service, Management. driving efficiencies and services that improve productivity. providing IT Services for Stripes/Contractors and Vendor partners in EMEA and beyond”
What You'll Achieve.
increase the GDP of the internet; driving efficiencies and services that improve productivity; delivering world class customer service technical support; track the operational efficiencies of all Service Desk Operations Products
Industry & Context.
analytical skills with demonstrated problem-solving ability; Resolve complex issues that may not be well documented
Ability to travel and work onsite
What They're Looking For.
Must Have
3+ years Management experience, proven history in IT Operations, Service Desk, Technology Support, Customer Service, Successful track record of delivering support to remote sites, Experience in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines
Nice to Have
self-starter who loves to own things from start to completion, make things happen and don't need to ask for permission first, healthy skepticism for the status quo and an unwillingness to settle, empathetic leadership style, self-awareness
What You'll Do.
driving efficiencies and services that improve productivity
providing IT Services for Stripes/Contractors and Vendor partners in EMEA and beyond
driving improvements and overseeing crucial functions such as end-user resource capacity planning (SW licensing/workstation and peripheral inventories/etc. ) and hardware and software standards
Lead 6+ individual contributors focused on delivering world class customer service technical support
travel and onsite requirements
Drive automation across all your products
Establish metrics to track the operational efficiencies of all Service Desk Operations Products
Resolve complex issues that may not be well documented
and apply your knowledge to improving and creating support procedures and documentation
How You'll Work.
Team & Collaboration
working as part of a globally distributed team; communicating with technical and non-technical users; Build a network and influence effectively across the People team, IT, functional onboarding partners and Vendor partners
Communication Scope
communicating with technical and non-technical users
Process & Methodology
leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines, successfully handle multiple priorities
Full Job Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe is growing rapidly and slated for continued growth. With rapid growth comes a large reliance on technology and technology support - not only onboarding new employees, but making sure they have the necessary tools and a stable technical platform to create their greatest impact going forward. We enable fellow Stripes by powering the tooling, services and infrastructure needed to enable our scale to increase the GDP of the internet. What you’ll do We’re looking for an experienced and knowledgeable IT Leader to join us as the EMEA Help Desk Manager. This is a hands-on role that will continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. This role is focused on providing IT Services for Stripes/Contractors and Vendor partners in EMEA and beyond. You'll be accountable for driving improvements and overseeing crucial functions such as end-user resource capacity planning (SW licensing/workstation and peripheral inventories/etc.) and hardware and software standards. We’re looking for someone who is comfortable working as part of a globally distributed team and communicating with technical and non-technical users. Responsibilities Lead 6+ individual contributors focused on delivering world class customer service technical support, travel and onsite requirements Have an excellent understanding of computers (both hardware and software), and a willingness to learn and apply new technology Po
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