AIRS Medical Inc
Healthcare Technology
EMEAClinicalCustomerSuccessManager/MTRA
“EMEA - Clinical Customer Success Manager/MTRA at AIRS Medical Inc. Skills: Customer Success, MRI Application Specialist, Technical troubleshooting. Install MRI enhancement solution. Configure MRI enhancement solution”
What You'll Achieve.
Maximize value of solution; Ensure customer success
Industry & Context.
Troubleshoot technical issues; Resolve complex issues
Travel within DACH region, Occasional EMEA travel, Occasional South Korea travel
What They're Looking For.
Must Have
BAS degree or equivalent, 2+ years MRI Application Specialist, Expertise in MRI protocol optimization, Troubleshoot complex technical issues, Interest in IT, English verbal and written communication
Nice to Have
Radiographer qualification, Experience in a clinical setting, Willingness to learn network troubleshooting, German proficiency
What You'll Do.
Install MRI enhancement solution
Configure MRI enhancement solution
Optimize MRI scan parameters
Integrate with IT infrastructure
Provide comprehensive training
Address product performance inquiries
Resolve image quality inquiries
Resolve usage inquiries
Educate channel partners
Align sales priorities
Implement customer success strategies
Align with Product Operations team
Escalate feature requests
How You'll Work.
Team & Collaboration
Head of Customer Success; Business Development Managers; Product Operations team; Team members
Communication Scope
English communication
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