Johnson Controls

Retail Solutions

EMEAChannelSalesSupportCoordinator

Italy FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“EMEA Channel Sales Support Coordinator at Johnson Controls. Skills: Sales Support, Administrative Coordination, Customer Query Response. Provide administrative support to EMEA Channel Sales representatives. Respond to customer queries”

Industry & Context.

Retail Solutions
Problems you'll solve

Analytical and problem solving

What They're Looking For.

Must Have

3+ years of experience as a Sales Support Specialist or Sales Support Associate, Experience with ERP and CRM systems, MS Office Suite, particularly MS Excel, In-depth understanding of sales principles and customer service practices, Advanced English speaker

Nice to Have

Multi-cultural experience

What You'll Do.

Provide administrative support to EMEA Channel Sales representatives

Respond to customer queries

Manage administrative tasks between sales team and customers

Handle orders by phone

Input orders and ensure processing according to customer requirements

Provide assistance for customer orders and account statuses

Inform clients of unforeseen delays or problems

Provide information and guides to sales team

How You'll Work.

Team & Collaboration

Collaborate effectively with colleagues and stakeholders across different departments; Communicate openly and professionally with colleagues; Share insights, best practices, and feedback; Build trust through interpersonal skills

Communication Scope

Excellent communication skills

Full Job Description

**_This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition._** **What you will do** We are seeking a Channel Sales Support Coordinator to join our team. In this position, you will play a critical role in providing administrative support to our EMEA Channel Sales representatives and effectively responding to customer queries. The ideal candidate should possess extensive experience in sales support administrative / coordination with an understanding of international cultures. By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships, whilst ensuring the smooth operation of our sales team. Join us and make a significant impact on our sales efforts and overall business success. **How you will do it****** * **Sales Support:** * Helping the sales team to improve their productivity managing administrative tasks between them and customers * Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers * Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders on time * Providing assistance for customer orders, account statuses and relevant problems as could be Inform clients of unforeseen delays or problems * Provide information and guides to help the sales team * Other ad-hoc support tasks and exercises as per business requirements * **Teamwork and Interpersonal Skills:** * Collaborate effectively with colleagues and stakeholders across different departments to ensure alignment in sales activities. * Communicate openly and professionally with colleagues, sharing insights, best practices, and feedback to foster a supportive and collaborative work environment. * Demonstrate strong interpersonal skills

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