Sutherland
Information Technology And Services
EmailSecurityOperationsAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“Email Security Operations Analyst at Sutherland. Skills: Email operations, Spam detection, Phishing detection, Abuse detection. Monitor email traffic for spam. Investigate email traffic for abuse patterns”
Industry & Context.
Investigative; Problem-solving
Work onsite in Taguig
What They're Looking For.
Must Have
2+ years of experience in email operations, Working knowledge of SMTP, Working knowledge of SPF, Working knowledge of DKIM, Working knowledge of DMARC, Working knowledge of email delivery infrastructure, Experience in Splunk SIEM, Experience in Email security tools, Hands-on experience with Splunk for log analysis, analytical skills, investigative skills, problem-solving skills, PDP score of Exceeds Expectations or Outstanding, Tenure of at least 18 months, No Active DA
What You'll Do.
Monitor email traffic for spam
Investigate email traffic for abuse patterns
Perform log analysis using Splunk
Identify suspicious behavior
Identify emerging threats
Execute mitigation actions
Escalate critical risks
Validate email authentication protocols
Support incident response
Maintain audit trails
Adhere to quality benchmarks
Adhere to compliance standards
How You'll Work.
Team & Collaboration
Internal teams; External vendors
Full Job Description
About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Role Summary: Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem. Key Responsibilities: * Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns * Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats * Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs * Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies * Support incident response by documenting findings, maintaining audit trails, and escalating critical risks * Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment * Collaborate with internal teams and external vendors for issue resolution and trend tracking ## Qualifications * 2+ years of experience in email
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