Braze
customer engagement platform
EmailDeliverabilityConsultant
“Email Deliverability Consultant at Braze. Skills: Email Deliverability, Customer Success, Consulting. Provide fundamental deliverability support to our customers and our internal teams. Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy”
What You'll Achieve.
improve their email programs; get the most out of Braze; improve both our customers and our teams; ensure customer programs are continuously improving
Industry & Context.
deliverability troubleshooting; identification and remediation of deliverability issues; solve exhilarating challenges
What They're Looking For.
Must Have
competency in deliverability concepts, customer management skills, two to three years of experience providing deliverability-specific services at an ESP, agency, or large brand, well-versed in industry best practices, success in the identification and remediation of deliverability issues, presenting them in a meaningful, consumable format to customers, polished, articulate ambassador for the team and for the company
What You'll Do.
Provide fundamental deliverability support to our customers and our internal teams
Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy
Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement
Help conduct in-depth investigations
and audits into email sending practices
Assist customers with blocklists
Help customers produce schedules for IP warming and monitor their warming progress
Monitor individual customer email metrics and help improve their sending reputation
Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving
strategic deliverability planning for high-touch
high-visibility brands that send from the Braze email infrastructure
Take an active role in strategic projects that help to mature process
or customer education
How You'll Work.
Team & Collaboration
work directly with our customers; close partner with our Customer Success, Technical Support, Sales, and Growth Teams; collaboratively to deliver great customer experiences
Communication Scope
articulate ambassador
Process & Methodology
strategic projects
Applying for this Email Deliverability Consultant role?
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