Braze
EmailDeliverabilityConsultant
“Email Deliverability Consultant at Braze. Skills: Email Deliverability, Customer Success, Consulting. Provide fundamental deliverability support to customers and internal teams. Manage and prioritize incoming tickets for deliverability troubleshooting and strategy”
What You'll Achieve.
improve their email programs; get the most out of Braze; improve both our customers and our teams; ensure customer programs are continuously improving
Industry & Context.
driven to solve exhilarating challenges; deliverability troubleshooting; identification and remediation of deliverability issues
What They're Looking For.
Must Have
competency in deliverability concepts, customer management skills, two to three years of experience providing deliverability-specific services at an ESP, agency, or large brand, well-versed in industry best practices, success in the identification and remediation of deliverability issues, presenting deliverability issues in a meaningful, consumable format to customers, polished, articulate ambassador for the team and for the company
What You'll Do.
Provide fundamental deliverability support to customers and internal teams
Manage and prioritize incoming tickets for deliverability troubleshooting and strategy
Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement
Conduct in-depth investigations
and audits into email sending practices
Assist customers with blocklists
Help customers produce schedules for IP warming and monitor their warming progress
Monitor individual customer email metrics and help improve their sending reputation
Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving
strategic deliverability planning for high-touch
high-visibility brands
Take an active role in strategic projects that help to mature process
or customer education
How You'll Work.
Team & Collaboration
Work directly with customers; Partner with Customer Success, Technical Support, Sales, and Growth Teams; Collaborate with teams to deliver great customer experiences; Work with a sharp and passionate team
Communication Scope
articulate ambassador for the team and for the company; presenting findings in a meaningful, consumable format to customers
Applying for this Email Deliverability Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Braze?
Real rants from real employees. Read before you apply.