Anoka County
EligibilitySpecialist
“Eligibility Specialist at Anoka County. Skills: determining eligibility for public assistance programs, managing caseloads, delivering case management services, assessing client needs, verifying complex documentation, ensuring accurate and timely benefit determinations, interpreting complex information from records and documents, ensuring compliance and fairness in the distribution of benefits, advocating for clients, maintaining meticulous records, connecting clients with additional community r”
What You'll Achieve.
help individuals and families achieve stability and independence; ensure accurate and timely benefit determinations; ensure compliance and fairness in the distribution of benefits; meet basic needs
Industry & Context.
problem solvers; make good decisions
Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness., Hearing abilities required for general and phone communication, signals, and machine sounds., Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities., Frequent wrist and finger manipulation to complete computer work., Occasional lifting of 10-20 lbs., Occasional travel to other county work sites as needed., Travel between work sites may require driving a county vehicle and/or a personal vehicle., Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions., pre-employment criminal/driving background check, drug screen, DOT physical
What They're Looking For.
Must Have
High School diploma and at least 2 years of job-related experience in human services or public-facing roles within compliance-driven environments, interpreting guidelines, and ensuring adherence to policies and procedures., In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
Nice to Have
Three years or more of full-time (2, 080 annual hours) experience as administering public assistance programs in Minnesota., One year or more of full-time (2, 080 annual hours) experience determining eligibility for SNAP or Medical Assistance., One year or more of full-time (2, 080 annual hours) experience working with MAXIS or METS., Experience working at the Minnesota Department of Human Services or Department of Child, Youth, and Families with public assistance programs., Bachelor’s degree or higher in Behavioral Science, Human Services, Education, or related field., Able to communicate effectively with clients explaining complex rules and programs over the phone or in-person., To proactively correspond with clients, conduct interviews and explain complex rules and programs., Able to interpret and understand federal laws, state statutes and regulations relating to public assistance programs., Able to interpret financial documents such as tax documents, insurance policies, trusts, retirement accounts, etc., Able to organize work, set priorities, make good decisions, and work independently under stress while maintaining clear, concise, and accurate records and reports., Able to interpret and follow complex oral and written procedures., Able to enter data accurately and navigate a variety of computerized data systems and case management systems to ensure program integrity., Able to use good judgement, compassion, and tact in dealing with clients., Able to perform mathematical computations accurately and quickly.
What You'll Do.
Manage a caseload of public assistance programs in accordance with federal and state regulations.
Meet with clients to assess their needs and apply regulations and work procedures to verify and determine benefits and eligibility for public assistance programs.
process required paperwork and determine eligibility for public assistance programs in accordance with rules and regulations.
Work collaboratively with other county departments and external agencies.
Determine initial and/or continuing eligibility of applicants for public assistance in all programs in accordance with existing regulations.
Interpret complex information from records and documents needed to determine eligibility.
Advocate for clients.
Coordinate services and connect clients to appropriate resources.
Provide customer service over the phone and in person.
Work with clients in crisis and high stress situations to meet basic needs.
accurate records that support eligibility
meet monthly deadlines
and accurately interface with software programs.
and/or mentoring to a subordinate group as assigned.
How You'll Work.
Team & Collaboration
Work collaboratively with other county departments and external agencies.
Communication Scope
Able to communicate effectively with clients explaining complex rules and programs over the phone or in-person.; To proactively correspond with clients, conduct interviews and explain complex rules and programs.
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