Twin Health
Healthcare
EligibilityCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Eligibility Coordinator at Twin Health. Skills: Eligibility operations, Insurance verification, Member enrollment. Support member enrollment. Support insurance verification”
What You'll Achieve.
Improve member conversion outcomes; Improve member activation outcomes; Deliver exceptional member experiences; Maintain operational excellence
Industry & Context.
Problem-solving; Resolve eligibility issues
US based persons, CST or EST time zones, Cannot sponsor visa
What They're Looking For.
Must Have
Coverage eligibility, Experience verifying insurance coverage, Customer service skills, Member-facing communication skills, Excellent verbal communication, Excellent written communication, Attention to detail, Commitment to accuracy, Prioritize multiple tasks, Meet deadlines, Organizational skills, Documentation skills, Follow-through skills, Proficiency with Microsoft Office, Proficiency with Google Suite, Ability to work independently, Collaborate effectively across teams, Authorized to work in the U.S.
Nice to Have
Experience with healthcare payers, Experience with health plans, Experience with employer-sponsored benefits, Experience with care management programs, Familiarity with Salesforce, Familiarity with Zendesk, Familiarity with EHR systems, Familiarity with healthcare technology platforms, Experience supporting enrollment operations, Experience supporting eligibility operations, Knowledge of healthcare terminology, Knowledge of insurance concepts, Knowledge of coordination of benefits, Experience documenting workflows, Experience documenting process improvements
What You'll Do.
Support member enrollment
Support insurance verification
Support eligibility operations
Support conversion enablement activities
Ensure accurate eligibility determinations
Ensure timely communication
Provide seamless enrollment experience
Resolve eligibility issues
Support initiatives to improve member conversion
Support initiatives to improve member activation
How You'll Work.
Team & Collaboration
Cross-functional teams; Clinical teams; Operational teams; Customer support teams; Payer-facing teams
Communication Scope
Explain complex information; Member-facing communication
Full Job Description
Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U. S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity Twin Health is seeking a motivated and detail-oriented Eligibility Support Coordinator to join our growing Clinical Delivery Management team. Reporting to the Manager of Eligibility Operations, this role plays a critical part in supporting member enrollment, ins
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